Customer Service Adviser (Saturday)

NHS Jobs; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A public service organization in Oxford is seeking a Customer Service Adviser to be the first point of contact for customers. The role involves assisting customers with resources, administrative tasks, and maintaining high service standards. Ideal candidates will have strong customer service skills and experience in a local authority or library setting. This position offers flexible working and various benefits.

Benefits

Flexible working culture

25 days holiday pro-rata plus bank holidays

Enhanced family-friendly policies

Qualifications

• Must follow procedures and maintain confidentiality.
• Ability to learn new systems and use initiative.
• Calm approach under pressure and adherence to timescales.

Responsibilities

• First point of contact for library customers.
• Assist customers in finding and using resources.
• Perform administrative duties and organize library materials.

Skills

Excellent customer service skills

Experience in a Local Authority or library

Confidence with ICT

Job description

Location: Summertown Library, South Parade, Oxford, OX2 7JN

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources, and trained staff to assist our customers. We aim to provide cultural and creative enrichment, promote reading and literacy, and support digital access for our users. Our goal is to help everyone achieve their full potential, lead healthier and happier lives, and foster stronger, more resilient communities.

About the Role

Customer Service Advisers are the first point of contact for library customers and partners. The role involves continuous interaction with users face-to-face, via email, or by telephone, significantly impacting the customer experience. Responsibilities include helping customers find and use resources, performing administrative duties, and organizing library materials and information.

About You

This front-facing role requires excellent customer service skills. Experience within a Local Authority or similar environment, such as a library, is advantageous. You must follow procedures, maintain confidentiality, be confident with ICT, learn new systems, and use initiative to handle unexpected problems. The role demands a calm approach under pressure and adherence to strict timescales.

Rewards and Benefits

• Flexible working culture
• Technology to support agile working where role permits
• 25 days holiday pro-rata plus bank holidays
• Option to buy additional holiday
• Employee Assistance Programme including health and wellbeing support
• Membership of the Local Government contributory pension scheme, with up to 19.9% employer contribution
• Enhanced family-friendly policies
• Local and national discounts for shopping and travel
• Opportunities for ongoing learning and development

Our Commitments

Equality, Diversity, and Inclusion

Oxfordshire County Council values a diverse workforce and accepts everyone regardless of age, disability, gender identity, marital status, race, faith, sexual orientation, socioeconomic background, or family status. We have staff networks providing support, education, and safe spaces.

Guaranteed Interview Schemes

We guarantee interviews for disabled applicants meeting essential criteria, care leavers with further education, and those transitioning from HM Armed Forces within three years of service, who meet the role's requirements.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults, reflecting this in our recruitment practices.

Flexible Working

We are open to flexible working arrangements such as flexi-time, part-time work, job sharing, nine-day fortnights, and annualized hours, depending on role requirements.

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