Customer Service Adviser (Saturday)

Oxfordshire County Council; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking a Customer Service Adviser to enhance the library user experience. This role involves constant interaction with customers, performing clerical duties, and assisting users in accessing resources. Candidates should possess excellent customer service skills and the ability to manage tasks under pressure. The position offers a flexible working culture and various employee benefits.

Benefits

Flexible working culture

251 days of pro-rata holiday plus bank holidays

Employee assistance programme

Qualifications

• Experience within a Local Authority or library environment preferred.
• Ability to follow procedures and maintain confidentiality.
• Cool-headed under pressure and able to meet strict timescales.

Responsibilities

• Interact continuously with library customers and partners.
• Help customers find and use library resources.
• Perform administrative and clerical duties.

Skills

Excellent customer service skills

ICT confidence

Ability to manage unexpected problems

Job description

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners.The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

About you

This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment, such as a library, would be a plus.

You will need to follow procedures and maintain confidentiality and have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur. You will need a cool head in completing tasks under pressure and to strict timescales.

Rewards and benefits

• Culture of flexible working
• Technology tosupportagile working where role permits
• 25 day’s holiday pro rata, p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeingsupport
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities tosupportyour ongoing development

Ourcommitmentto:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.

Ourcommitmentto:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Ourcommitmentto:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Ourcommitmentto:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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