Customer Service Adviser, Personal Banking (part-time)

Monzo; London; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Kundenservicemitarbeiter, die bereit sind, ihre Fähigkeiten in einem dynamischen Umfeld zu entwickeln. Diese Rolle bietet die Möglichkeit, direkt mit Kunden zu interagieren und sicherzustellen, dass sie die Unterstützung erhalten, die sie benötigen. Mit einem klaren Fokus auf Kundenservice und einer starken Schulung werden Sie in der Lage sein, Probleme zu lösen und positive Erfahrungen zu schaffen. Die Position bietet flexible Arbeitsmöglichkeiten, einschließlich Remote-Arbeit, und eine Vielzahl von Vorteilen, die Ihre berufliche Entwicklung unterstützen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährliche Gehaltsüberprüfung

Aktienoptionen für alle Teammitglieder

Bis zu 6% Rentenbeitrag

£200 Budget für die Einrichtung des Homeoffice

34 Tage Urlaub pro Jahr

8 Wochen bezahlter Sabbatical alle 5 Jahre

£1,000 jährliches Lernbudget

Qualifications

• Positive Einstellung und Engagement für exzellenten Kundenservice.
• Keine vorherige Erfahrung im Finanz- oder Kundenservice erforderlich.

Responsibilities

• Erster Ansprechpartner für Kunden, effiziente Problemlösung.
• Kunden an die richtige Unterstützung weiterleiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Resilienz und Empathie

Technikaffinität

Schnelligkeit beim Wechseln zwischen Aufgaben

Neugier und Lernbereitschaft

Effizienz

Education

Mindestens 18 Jahre alt

UK-Bewohner mit Recht auf Arbeit

Tools

MacBook

Job description

Cardiff, London or Remote (UK)

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Remote - you’re welcome to work from home full time, but there is also space for you at our Cardiff office if you wish to work from there. Unfortunately, you will not be able to work from our London office as we are not set up for confidential customer calls.

Salary: £24,750 - £28,000 (pro rata to FTE 0.6: £14,850 - £16,800), depending on experience and interview performance. The minimum starting salary if based in Greater London is £27,250 (pro rata to FTE 0.6: £16,350) + Benefits.

Hours: 22.5 hours per week, including Bank Holidays on a rotational basis covering 3:30pm - 8pm, Monday to Friday, with every other week working a Saturday (with one weekday evening off). Example pattern:

• Week 1: Monday to Friday 3:30pm - 8pm
• Week 2: Monday to Wednesday, Friday & Saturday 3:30pm - 8pm

Note: You may be required to work bank holidays, including Christmas Day, Boxing Day, and New Year's Day.

*Start date is July 21st. You need to be available for the first 14 weeks of remote training, though some time off can usually be accommodated during this period.

Benefits include:

• Annual salary review
• Share options for all team members
• Up to 6% pension contribution
• £200 home office setup budget
• 34 days holiday per year
• 8 weeks paid sabbatical every 5 years
• £1,000 annual learning budget

What you’ll be working on

Our Customer Operations (COps) team focuses on Customer Experience. Our mission is to “Make Money Work For Everyone”. You’ll ensure customers have a great experience, encouraging them to recommend us to others.

• Being the first point of contact for customers, resolving issues efficiently and empathetically.
• Routing customers to the right support when needed.
• Helping out in other areas during peak times.
• Training and ongoing coaching support will be provided.

What we’re looking for

Positive, eager to learn, and committed to delivering excellent customer service. No prior financial or customer service experience needed; we will train you.

Skills and values include:

• Passion for customer experience
• Excellent communication skills
• Resilience and empathy
• Understanding of regulatory requirements
• Ability to switch between tasks quickly
• Curiosity and willingness to learn
• Efficiency and customer focus
• Tech-literate, comfortable with laptops and systems

Essential requirements

• UK resident over 18, with the right to work in the UK (no sponsorship available)
• Available for 7 weeks of training
• Quiet, private home environment during work hours
• Internet speed: minimum 10 Mbps download, 3 Mbps upload, latency <80ms
• Own a smartphone for logging into support systems

Equipment provided:

• MacBook laptop
• Own smartphone required

Interview process

• Initial chat (20-30 mins, optional)
• 1-hour video interview
• Process typically completed within four weeks

Questions? Contact [e-mail]

Guidelines for AI use in applications are available here.

#LI-OH #LI-REMOTE

Our commitment to diversity and inclusion

We value diversity and strive to create an inclusive environment. More info can be found in our blog, 2023 Diversity and Inclusion Report, and 2024 Gender Pay Gap Report. We are an equal opportunity employer, considering all applicants regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.

If you prefer, include your chosen name and pronouns in your application. Full or birth names are not required at this stage.

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