Customer Service Adviser (Gr 5)

Service Care Solutions Ltd; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor for a busy Contact Centre in London. This role involves handling resident inquiries, using contact centre technology, and supporting administrative tasks. Ideal candidates will have prior experience in contact centres or customer service, and the opportunity offers hybrid working after training.

Qualifications

• Previous contact centre or customer service experience.
• Confident in using contact centre technology.
• Strong organisational and multitasking skills.

Responsibilities

• Handling resident enquiries via phone and email.
• Logging and managing queries using contact centre systems.
• Managing complex cases with empathy.

Skills

Communication skills

Organisational skills

Multitasking skills

Job description

Customer Service Advisor – Contact Centre
Location: Civic Offices (with hybrid working available once fully trained)
Contract: 6 months minimum
Umbrella Rate: £19.23 per hour
PAYE Rate: £16.57 per hour
Interviews: Face-to-face at the Civic Offices
Start Date: ASAP
We’re currently recruiting for a Customer Service Advisor to join a busy Customer Experience Contact Centre on a temporary 6-month placement. This is an excellent opportunity for someone with contact centre or local authority experience to make a real impact in a fast-paced public-facing service.
Role Overview: As part of a professional, high-performing team, you’ll handle a variety of resident enquiries across services such as Waste, Homelessness, and Highways. The role is initially office-based during training, with the potential to work on a hybrid basis once you're up to speed.
Key Responsibilities:

• Responding to resident enquiries by phone and email in a professional and timely manner
• Using contact centre systems to log and manage queries
• Supporting wider business administration tasks as required
• Managing complex cases with empathy and efficiency

Essential Skills & Experience:

• Previous contact centre or customer service experience
• Confident in using contact centre technology and digital tools
• Excellent communication skills – verbal and written
• Strong organisational and multitasking skills
• Comfortable working in a busy, fast-paced environment

Desirable:

• Experience in a local authority setting
• Knowledge of services delivered by local government
• Familiarity with the local area would be beneficial

Interested?
To apply or find out more, please contact George Westhead at Service Care Solutions:
01772 208 966

[e-mail]