Customer Service Adviser - August Start

hays-gcj-v4-pd-online; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading team in a temporary helpdesk role within the public sector in Bristol. With hours from 08:30 to 16:30, you'll provide essential support for inquiries related to finance, accommodation, and visas. This role requires effective communication, discretion, and a proactive approach to service improvement.

Qualifications

• Experience in a customer-facing or advisory role is essential.
• Ability to manage sensitive issues with discretion is required.

Responsibilities

• Answer incoming queries via phone and email channels.
• Offer tailored advice on various issues including finance and accommodation.
• Log interactions and refer to specialist teams as needed.

Skills

Clear communication skills

Customer service experience

Discretion

Organizational skills

Flexibility

Job description

Client:

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f92e4addded0

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Your new company

You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.

Hours - 08:30 to 16:30

On site - Monday to Friday

Start - August 2025

Duration - 2 Months Temp

Your new role

You will answer incoming queries via phone and email channels to effectively provide advice and solutions. Duties include:

• Be contacted by phone and email to offer tailored advice.
• Support with issues like finance, accommodation, and visas (training provided).
• Log interactions and refer to specialist teams as needed.
• Use judgment to handle sensitive or complex queries.
• Assist with service improvements and student feedback.
• Adapt quickly to new systems and processes.

What you'll need to succeed

• Experience in a customer-facing or advisory role
• Clear, professional communication skills
• Ability to manage sensitive issues with discretion
• Strong organisation and time management skills
• Confident using databases and digital tools
• Flexible, proactive, and keen to learn