Customer Service Adviser- Adviser Services

Vitality; Poole; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the health and insurance industry is looking for a Customer Service Adviser to join their dynamic team. In this role, you will be responsible for handling customer inquiries and supporting business partners in a fast-paced environment. You will enjoy a hybrid working model, performance-based bonus schemes, and various benefits, including health and pension schemes.

Benefits

Performance-based bonus schemes

Pension scheme up to 12%

Health insurance with rewards and benefits

Life Assurance: four times your annual salary

Qualifications

• Experience in customer service is preferable but not essential.
• Strong written and verbal communication skills.
• Ability to prioritize workload and take ownership.

Responsibilities

• Handle inbound calls and emails in a business-to-business environment.
• Build professional relationships with business partners and brokers.

Skills

Communication

Adaptability

Teamwork

Customer Focus

Computer Literacy

Job description

Team- Adviser Service Life

Working Pattern

Monday to Friday, 8am - 5.30pm, 40 hours per week. Hybrid work arrangement: 2 days per week in our Bournemouth office.

Bonus (on target bonus)

Holiday Allowance

25 days holiday plus bank holidays, with options to buy or sell up to 5 days each holiday year.

What will you do as a Customer Service Adviser?

You will join an energetic, vibrant, fast-paced department that collaborates to build professional relationships and support the servicing needs of our business partners and brokers. Your role includes handling inbound calls and communicating via email, focusing on professional yet personable interactions in a business-to-business environment.

The Vitality Values, available on our website, are central to our culture. Taking ownership, commitment to the ‘Vitality Experience,’ and teamwork within our wider department are essential.

What do you need to thrive?

• Experience in customer service is preferable but not essential.
• Strong written and verbal communication skills.
• Adaptability to change.
• Enjoy working collaboratively to support your team and wider departments.
• Ability to prioritize workload and take ownership.
• Customer-focused mindset with a talent for building professional relationships in a B2B environment.
• Computer literacy.

What’s in it for you?

• Performance-based bonus schemes.
• Pension scheme up to 12%, with company matching contributions up to 6%.
• Vitality health insurance with rewards and benefits.
• Life Assurance: four times your annual salary.

These are just some of the many benefits we offer. For more details, please visit our careers page.

Our promise to you:

• Support your health and well-being.
• Create an inclusive environment that enables you to be your best self.
• Offer flexibility in how, where, and when you work.
• Help you develop your career by leveraging your strengths.
• Give you a voice to influence our business growth and culture.
• Encourage experimentation, learning from failure.
• Balance challenge with support.
• Recognize and reward your contributions with competitive salary and benefits.
• Be there for you when needed.
• Provide opportunities to contribute positively to society.

We aim for you to feel a sense of belonging, supported to be happy and healthy.