Customer Service Adviser

People Solutions Group; Wigan; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Wigan is currently seeking a Customer Service Advisor on a full-time permanent basis. This role involves maintaining relationships with customers, managing orders, and resolving complaints. The position offers numerous benefits including private medical cover, flexi time, and development opportunities within the organization.

Benefits

Private Medical Cover – Vitality health

Flexi time

Death in service

Volunteering opportunities

Charity days and events

Cycle to work

Free car parking

Subsidised canteen

Social and Company events

Qualifications

• Excellent verbal and written communication skills required.
• Reliable, collaborative with a keen attention to detail.
• Experience in Export/International trade is desirable.

Responsibilities

• Maintain active relationships with customers and manage sales orders.
• Resolve customer complaints and ensure timely updates.
• Provide cover for team members and respond to enquiries.

Skills

Communication

Attention to detail

Team Player

Reliability

Tools

SAP

Job description

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Wigan, on a full-time permanent basis. This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

What are the benefits?

• Private Medical Cover – Vitality health
• Flexi time
• Death in service
• Volunteering opportunities
• Charity days and events
• Cycle to work
• Free car parking
• Subsidised canteen
• Social and Company events

Day to Day Duties:

As a Customer Service Advisor your Duties include:

• Developing and maintaining active working relationships with customers (internal and external), especially key accounts Sales Managers.
• Entering and managing all types of sales orders (in SAP) through to completion, including order entry, quotations, follow up on purchase orders, confirmation of shipment dates, assisting in tracking and expediting orders through production and shipping, delivery enquiries and tracking of shipments.
• Managing your open orders, overseeing customers’ projects from receipt of order, through Planning, Manufacturing, Shipping to the point of delivery on site, occasionally involving the need to identify special requirements to enable the appropriate shipping method to be selected.
• Entering all customer complaints in SAP and co-ordinating the resolution of the complaint including examining records (for example invoices, proof of deliveries, purchase orders) to obtain facts about the complaint and
• liaising with other departments (e.g. Credit, Warehouse, Quality, Planning) to collate necessary information and bring about a solution.
• Having a deep understanding of all Customer Service duties and requirements and be both willing and able to provide cover for team mates as and when required.
• Responding to enquiries in a professional and timely manner and aiming to provide accurate and complete information. If an enquiry cannot be fully addressed at the first point of contact, sending an interim response setting clear expectations of the next steps and delivering on those commitments. Enquiries can include stock checks, lead times, ETA requests, product/technical information etc.

As a Customer Service Advisor, it is essential that you:

• Excellent verbal and written communication
• Reliable and Collaborative
• Ability to deal with ambiguity and complexity
• Keen attention to detail
• Team Player

It would be desirable as a Customer Service Advisor if you:

• Export/International trade experience
• Experience working with SAP systems

What training is provided?

• Company policy and procedural training provided

Contact

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process

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Created on 02/07/2025 by TN United Kingdom