Customer Service Adviser

Major Talent; United Kingdom; On-site; GBP 23,000 - 26,000; Full time

Job summary

An established insurance firm in Armagh is seeking a proactive Customer Service Adviser to handle customer queries and build strong client relationships. The role requires at least 1 year of customer service experience and a good standard of education. You'll support customers during their interactions, ensuring a smooth and friendly service. This position is full-time, Monday to Friday, with a focus on delivering high-quality customer experiences.

Qualifications

• At least 1 year of customer service experience required.
• Confident MS Office skills and tech-savvy.
• Previous experience in insurance, banking, or finance is desirable.

Responsibilities

• Support customers with queries, quotes, and renewals.
• Handle incoming calls about new policies and changes.
• Keep customer records accurate and secure.

Skills

Customer focus

Strong communication

Attention to detail

Time management

Education

GCSE including Maths and English

Insurance qualifications (CII)

Tools

Microsoft Office

Outlook

Job description

All about the role and company you would be working for!

Position: Customer Service Adviser
Salary: 23,000 - 26,000 depending on experience excellent benefits

Full time Monday to Friday 9am to 5pm
Location: Armagh, Northern Ireland

What they do:

A small but established insurance firm that specialises in a broad spectrum of insurance offerings.

Company culture and what makes them great to work for:

This is a role and company that offers real progression and where your personality, passion and potential truly matter.

The company is looking for a warm and driven Customer Services Adviser to be a go-to person in the office. You'll deliver outstanding service, build lasting relationships and help customers protect what matters most.

Reporting directly to the senior management team will be you'll be part of the Customer Services team, helping out with questions about new and existing policies in a helpful, friendly way. This is a client facing role and you will be focused on delivering an excellent customer experience.

Responsibilities:

• Supporting customers with queries, quotes, and renewals. Handle incoming calls from customers about new policies, changes to existing ones, and renewals.
• Booking appointments.
• Send out the right documents quickly and accurately, keeping things running smoothly.
• Deal with customer requests quickly and politely, making sure they're sorted without any fuss.
• Keep customer records tidy, accurate and secure, following data protection laws and company policies.
• Help out with policy renewals and admin tasks and make sure all paperwork is done properly and on time.
• Be ready to take on any other tasks that come your way.

About you?

• Positive and proactive with good time management
• Confident MS Office skills and tech-savvy
• Developer of strong client relationships
• Attention to detail, ensuring high-quality output
• Have a customer focused approach. Ensure that business transactions are conducted in a way that is clear and straightforward.
• A natural contributor and creative problem solver
• Confident and friendly on the phone, great with customers, and able to stay cool when things get busy.
• Good at picking up on what the customer's saying and figuring out what they need.

What background and experience are the company looking for?

Desirable:

• Is degree qualified / a recent graduate or has insurance qualifications such as CII or is working towards them.
• Has previous admin / customer service experience in Insurance, Banking or Finance.

Essential:

• At least 1 years customer service experience.
• Educated to GCSE standard including Maths and English.
• Has undertaken (or is willing to undertake) relevant customer service and insurance training.
• Good computer skills and knowledge of Microsoft Office, Outlook and internet.
• Is happy to be in the office Monday to Friday (not hybrid).