Customer Service Adviser

greenbean; Salisbury; On-site; GBP 25,000; Full time

Job description

Job Description

We are working with a Customer Service Centre in Salisbury to find Customer Service Executives to join their team. This is a full-time position with a salary of £25,000.

The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:

1. 8.30am – 4.30pm
2. 9.00am – 5.00pm
3. 9.30am – 5.30pm

As a Customer Service Executive, you will be part of a critical front-line team, handling eComms and phone calls from advisers and customers regarding pension products. You will be the primary point of contact for operations, providing exceptional service and ensuring a positive customer experience. Collaboration with operational administration and distribution teams will be essential, as well as using available systems and information effectively.

You should apply if you:

• Thrive in a fast-paced environment where you can use your organisational and time management skills to meet deadlines.
• Take pride in articulating complex information in a friendly and understandable way, both verbally and in writing.
• Use your problem-solving skills and analytical thinking to determine the best course of action.
• Enjoy working as part of a diverse and supportive team, sharing ideas, and suggesting process improvements.

If you are interested in this full-time Customer Service Executive role, click ‘apply now’ and a member of our team will be in touch!