Customer Service Adviser

You will need to login before you can apply for a job.

Employer: NFU Mutual

Location: Melton Mowbray

Salary: from £23,000 to £28,000 (dependent on experience)

Closing date: 23 May 2025

The role

Customer Service Adviser

Salary: from £23,000 to £28,000 (dependent on experience)

Full Time position

Permanent Contract

Location: NFU Mutual Office, 44 Asfordby Road, Melton Mowbray, LE13 0HR

Working Hours: 9am to 5pm Monday to Friday

Introduction to NFU Mutual: NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency: As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.

About the role: We are looking to further enhance our thriving, friendly, supportive & professional team. In this role, you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements. Providing exceptional customer service, you will handle policy and claims enquiries, provide insurance quotations selling the benefits of NFU Mutual policies, and undertake insurance transactions and general sales tasks with a 'can-do' proactive attitude. You will also maximise inbound and outbound sales opportunities, cross-selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

About You: You'll have a genuine passion for delivering excellent customer service. Whether you're starting your career in insurance or want to take your next step within the industry. Communication is an important part of your role here, and so you must have a natural ability when it comes to building rapport with customers. To join our team, you'll also have:

1. Experience working within Customer Service.
2. Strong IT skills as the role will require use of multiple IT systems and CRM databases.
3. Excellent organisation skills, with a strong attention to detail.
4. A proactive mindset to find the best solutions for customers.
5. Any insurance experience would be welcomed but isn't essential as we'll provide excellent training and ongoing support.
6. Minimum 5 GCSE (or equivalent) at level 4 / Grade C or above including both Maths and English.

Benefits: You can expect a supportive culture and an attractive range of rewards and benefits including:

1. Salary from £23,000 to £28,000 dependent upon experience.
2. Full training & development will be provided, which includes technical knowledge and sales skills.
3. 20 days holiday (increasing to 25 days with length of service) + public holidays and an Extra Day for your Birthday.
4. A contribution matched Defined Contribution pension scheme.
5. As a progressive thinking business, we support flexible working arrangements, especially after induction training is completed.

Please apply in writing with CV and covering letter to:

Leanne Parker
leanne_parker@nfumuutal.co.uk

If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period of 6 months for consideration for future employment opportunities. At the end of that period, your data is deleted or destroyed.

Closing date for all applications: 16/05/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.