Customer Service Adviser

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The Role

Customer Service Adviser

Competitive salary plus bonus scheme
Full Time (can be done over 4 or 5 day working week)
Permanent Contract
Location: Magherafelt

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

About the role

As a Customer Service Executive within our team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you'll handle enquiries from existing customers and complete insurance policy changes with a 'can-do' proactive enthusiasm. You will prospect, engage with new customers, and cross sell our wide range of products and services. You'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.

About you:

1. A real people person with drive, energy and enthusiasm
2. Strong interpersonal skills, communication skills & relationship building abilities
3. Pro-active and the ability to work independently as well as part of a team
4. Strong IT literacy
5. Ambitious and target driven
6. Have a proven track record in meeting and exceeding targets

Qualifications required:

1. Minimum - Maths and English GCSE (or equivalent) at Grade C or above
2. Please clearly state all individual qualifications on your application

Our commitment to you:

Ongoing training and the opportunity to progress through various roles and CII Qualifications

Benefits:

1. Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
2. Long-term career development opportunities
3. Competitive salary
4. Competency based salary progression
5. Pension Contributions
6. Membership Plus discount scheme
7. Private Medical Insurance
8. Up to 23 days holiday per annum plus bank holidays, depending on working pattern, selected by the candidate

Please apply in writing with CV and covering letter to: Elaine_Dunlop2@nfumutual.co.uk or call 02877762996 for more information. Candidate data will be stored for a 3-month period.

Closing date for all applications 16th May 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.