Customer Service Adviser

Business Stream; City of Edinburgh; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a leading water retailer in the UK as a Customer Service Adviser. This role focuses on providing outstanding communication and support to customers, ensuring they have a warm and empathetic first point of contact. With a starting salary of £24,255, enjoy excellent work-life balance and benefits like subsidised canteen, gym membership, and generous leave. Apply today to make a positive difference!

Benefits

31 days annual leave

Six bank holidays

Subsidised canteen

Free gym membership

Qualifications

• People person who loves interacting with others.
• Warm and empathetic with a calm demeanor.
• Able to put yourself in the customers' shoes.

Responsibilities

• Act as the first point of contact for customers.
• Handle a wide range of customer queries.

Skills

Empathy

Adaptability

Communication

Job description

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You could be our next quick thinking Customer Service Adviser.

We need someone special to make every interaction with our customers count.

What makes you just right for us?

We need a people person who genuinely loves interacting with others. When it comes to customers, you’ll be warm and empathetic while bringing a reassuring calm to customers when they need to talk to us. As you’ll receive a wide range of queries from a wide range of customers, you’ll be adaptable, flexible and able to put yourself in their shoes. You’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us, and that couldn’t be more important.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months).
• Working hours Monday to Friday, 8.30am to 5.30pm, and no evenings or weekends, so a great work life balance.
• 31 days annual leave and six bank holidays.
• Subsidised canteen and free gym membership

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team on the18 August 2025so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.