Customer service adviser

Adecco; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Services Adviser for a part-time role in Wolverhampton. The successful candidate will play a key role in providing exceptional customer service and support. Responsibilities include handling inquiries, assisting with enrolments, and maintaining accurate records. Strong communication and customer service skills are essential. This position offers a supportive team environment and flexible working hours.

Benefits

Competitive hourly rate

Opportunity to develop customer service skills

Friendly and supportive team environment

Flexible working hours

Engage with the community

Qualifications

• Strong customer service skills with a friendly demeanour.
• Excellent communication abilities, both verbal and written.
• Proficient in data entry and administration tasks.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide outstanding customer service to ensure timely processing of enquiries.
• Assist with enrolment processes and provide information about courses.

Skills

Strong customer service skills

Excellent communication abilities

Data entry and administration

Problem-solving skills

Time management

Tools

Management Information Systems (MIS)

Microsoft Office Suite

Job description

Overview

Job Title: Customer Services Adviser
Location: Old Hall Street, Wolverhampton
Contract Details: Temporary, Part-Time
Salary: £13.05 per hour
Working time: Monday 8.30am - 1pm, Tuesday and Wednesday 9am - 5pm
Office Working

About Our Client: Join a dynamic team within the Education Directorate of a leading public sector organisation committed to providing the best possible care and support for our community. We are dedicated to effective corporate parenting and strive to create a welcoming environment for all.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Benefits & Perks

• Competitive hourly rate
• Opportunity to develop customer service skills
• Friendly and supportive team environment
• Flexible working hours
• Engage with the community and make a difference

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, live chat, and in-person.
• Provide outstanding customer service and ensure all enquiries are processed in a timely manner.
• Assist with enrolment processes and provide clear information about courses and services.
• Maintain accurate records of customer interactions and follow-up actions in the MIS system.
• Greet and assist visitors in accordance with ID policies.
• Handle student ID badges, travel cards, and examination certificates.
• Manage incoming and outgoing mail and support general administration duties.
• Demonstrate discretion and sensitivity in all interactions.

Essential (Knowledge, skills, qualifications, experience)

• Strong customer service skills with a friendly demeanour.
• Excellent communication abilities, both verbal and written.
• Proficient in data entry and administration tasks.
• Good problem-solving skills and the ability to handle customer concerns effectively.
• Strong time management and organisational skills.

Desirable (Knowledge, skills, qualifications, experience)

• Experience in a customer service role, preferably in an educational setting.
• Familiarity with enrolment processes.
• Knowledge of relevant policies and procedures in public sector organisations.

Technologies

• Experience with Management Information Systems (MIS) is advantageous.
• Proficient in Microsoft Office Suite and other relevant software tools.

How to apply

If you are enthusiastic about providing exceptional customer service and making a positive impact in the community, we want to hear from you!