Customer Service Adviser

Givaudan; Ashford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Givaudan in Ashford is seeking a French-speaking Customer Service Adviser to build strong relationships with assigned customers and ensure requirements are met efficiently and cost-effectively.

You will collaborate with the Customer Care Team on customer intimacy, process changes, and record-keeping, while handling inquiries, complaints, and returns with accuracy and professionalism.

Qualifications

• Exports/International Trade knowledge (incoterms, shipping terms)
• GCSE English and Mathematics (minimum level C)
• University degree or equivalent in business, supply chain or operations management desirable
• Excellent verbal and written communication skills
• Fluent French
• 2+ years’ experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• Efficient time management and administration skills
• Microsoft Office proficiency
• Experience using SAP or similar

Responsibilities

• Building strong customer relationships and managing expectations with the Customer Care Team to deliver superior experiences.
• Carrying out requests for changes and handling enquiries from internal and external customers; preparing debit/credit notes, processing complaints and returns; updating customer records.
• Collaborating with Planning on demand planning information and stock positions; actively participating in demand planning meetings.
• Taking part in continuous improvement initiatives within Customer Care.

Skills

Exports/International Trade

GCSE English

Fluent French

Customer service

Microsoft Office

SAP or similar

Education

High school education or GCSE C (English & Maths)

University degree desirable in business/supply chain/ops

Tools

SAP

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a French speaking Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.

Our Givaudan DNA of Inspiring, Challenging and with Heart & Soul sets our expectations of ourselves and of each other. This guides and expresses the way we think, act, make decisions, feel and make others feel.

Are you keen to be part of this? Then this could be your pivotal career move.......

On a Daily Basis You Can Look Forward To

Building strong customer relationships

by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.

Displaying account management expertise

by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

Participating in continuous improvement initiatives

by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.

Collaborating

with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback.

Your Professional Profile Includes

• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc..)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• Fluent French speaker
• 2 + years’ experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.