Customer Service Adminstrator

Castle Employment Agency Ltd; Malton; On-site; GBP 28,000; Full time

Job summary

A market-leading company near Scarborough is seeking a Customer Service Administrator. The ideal candidate will have experience in a technical customer service role and strong computer skills. Responsibilities include managing customer orders and liaising with teams to ensure order fulfilment. This full-time position offers a salary of £27,158.58 per annum.

Qualifications

• Experience in a fast-paced technical customer service role.
• Comfortable working with technical information.
• Strong computer skills are essential.

Responsibilities

• Manage customer orders and check material capacity.
• Liaise with internal teams for order fulfilment.
• Act as the first point of contact for customer queries.
• Handle data entry and processing accurately.
• Communicate updates to customers.
• Work with CAD team for drawings and calculations.

Skills

Customer service experience

Technical knowledge

Strong computer literacy

Confidence working with internal teams

Tools

SAP

Job description

Overview

Join a market-leading company just down the A64 from Scarborough and become an essential part of the team at Kingspan Limited.

We’re looking for a Customer Service Administrator who thrives in a fast-paced, technical environment and enjoys providing excellent service to customers.

Responsibilities

• Manage day-to-day customer orders, checking material and production capacity.
• Liaise with Area Sales Managers, internal quotations teams, and production facilities to ensure smooth order fulfilment.
• Act as the first point of contact for customer queries, working with Quality, Finance, and Transport to resolve issues.
• Accurately handle data entry and processing.
• Communicate directly with customers to provide updates and resolve queries.
• Work with the CAD team, taking off drawings and performing calculations where required.

Requirements

You’ll have experience in a fast-paced, technical customer service role, be confident working with both customers and internal teams, and be comfortable working with technical information.

Strong computer literacy is essential, with SAP experience being advantageous.

This will be working Monday to Thursday: 8:15am – 4:40pm, and Fridays 8:15am – 3:55pm (with 40 minutes for lunch), earning a salary of £27,158.58 per annum.

If you’re looking for a role where your technical knowledge and customer service skills will be valued, apply today to join the Kingspan team in Sherburn.