Customer Service Adminstrator

Driver Hire; Bury St Edmunds; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading driving agency is seeking a Customer Service Administrator for an immediate start in Bury St Edmunds. The role involves managing customer inquiries, supporting administration tasks, and ensuring compliance with company standards. With competitive pay and a friendly work environment, this position provides an excellent opportunity for individuals looking to excel in customer service.

Benefits

28 days paid holiday pro rata

Weekly Pay

Referral Bonus

Immediate start

Qualifications

• Excellent customer service experience required.
• IT skills with Word and Excel necessary.
• Good communication and call handling skills essential.

Responsibilities

• Handle incoming customer calls & inquiries professionally.
• Operate internal operations system for customer orders.
• Conduct compliance checks on vehicles monthly.

Skills

Customer service

Communication

Problem solving

IT skills

Job description

Customer Service Adminstrator, Bury Saint Edmunds

Client:

Driver Hire

Location:

Bury Saint Edmunds, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

0668abf59797

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Role: CustomerService Administrator

Contract Type: Temporary to Permanent

Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.

The Role:

Our National customer require a Customer Service Administrator in an ongoing position for their busy service centre on the outskirts of Bury St Edmunds. Immediate start is available for the right candidate. Reporting to the Depot Manager, you will be both supporting in and responsible for the following duties:

• Handle incoming customer calls & inquiries in a professional and timely manner.
• Deliver excellent service on the phone and email.
• Operate internal Operations system to log, book, track and follow customer orders.
• Support and work with the office team in all other aspects of administration as required.
• Maintain office hygiene standards and demonstrate safe working practices.
• Follow and adhere to client policies, procedures and code of conduct.
• Reconciling Driver’s loads from the previous day
• Debriefing Driver’s at the end of their day and making any necessary amendments
• Compliance Checks to be carried out on all vehicles once a month
• Cylinder Yard Counts, including entering of stock figures and carrying out any investigations
• Participating In End of Month Stock counts when required

The Reward:

• 28 days paid holiday pro rata on PAYE.
• Weekly Pay.
• Immediate start.
• Referral Bonus – Introduce a friend to us and you receive a bonus!

The Requirements:

• IT skills with Word and Excel.
• Experience working in or delivering excellent customer service.
• Call handling and problem solving skills.
• Good communication skills are essential.
• Letter and email writing experience.

Join the leading specialist Driving Agency in Bury St Edmunds, & surrounding areas with 97% of our drivers proud to work for Driver Hire!

For more information get in touch with Driver Hire Bury St Edmunds. Alternatively, hit the Apply button now!

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Created on 25/06/2025 by TN United Kingdom