Customer Service Administrator – UK & Export

Jonathan Lee Recruitment; North East, Dudley; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Administrator to enhance their customer service operations. This role combines B2B and B2C engagement, offering a supportive environment with comprehensive training. You will manage customer inquiries, process orders, and ensure accurate documentation while contributing to a team dedicated to delivering exceptional service. If you have a passion for customer service and thrive in a collaborative setting, this is an exciting opportunity to grow your skills and make a significant impact within a vibrant team.

Qualifications

• Experience in an office or customer service environment is essential.
• Strong communication skills required for effective interaction.

Responsibilities

• Manage inbound customer calls and emails, ensuring efficient service.
• Coordinate UK and export deliveries, liaising with hauliers.

Skills

Customer Service Experience

Organisational Skills

Multitasking

Communication Skills

Attention to Detail

Team Player

IT Proficiency

Tools

Microsoft Outlook

Microsoft Excel

ERP/CRM Systems

Job description

Are you ready to step into a role that not only enhances your customer service skills but also offers an opportunity to become an integral part of a thriving business's success story? This company is on the lookout for a dynamic and dedicated Customer Service Administrator - UK & Export, to join their vibrant team. This role offers a unique blend of B2B and B2C engagement, promising a rich and rewarding professional experience. With comprehensive training and a supportive work environment, this is your chance to shine in a role where your contributions are truly valued.

What You Will Do:

1. Manage daily inbound customer calls, emails, and order processing, ensuring a smooth and efficient service.
2. Provide timely updates and resolutions to customer queries, maintaining high satisfaction levels.
3. Ensure accurate entry of order details and maintenance of internal systems for seamless operations.
4. Coordinate UK and export deliveries, including liaising with third-party hauliers for efficient logistics.
5. Prepare and check export documentation, with full training provided to ensure compliance and accuracy.
6. Liaise with internal departments and external customers to ensure a seamless process, contributing to continuous improvement.

What You Will Bring:

1. Previous experience in an office or customer service environment, demonstrating your capability to thrive in such settings.
2. Strong organisational and multitasking skills, capable of meeting daily KPIs and deadlines with precision.
3. Exceptional communication skills - both verbal and written, ensuring clarity and effectiveness in all interactions.
4. High attention to detail, particularly in data input and documentation checking, to maintain high standards of accuracy.
5. A proactive team player attitude with a professional and flexible approach to work.
6. IT proficiency, especially in Microsoft Outlook and Excel; ERP/CRM experience is desirable but not essential as training will be provided.

This role plays a pivotal part in ensuring that the company continues to deliver first-class service and support business growth. You'll be joining a team that values hard work, dedication, and a keen desire to learn, within a company that prides itself on its exceptional service standards.

Location:

This opportunity is based in Dudley in a vibrant and dynamic environment, offering the perfect setting for personal and professional growth.

Interested?:

If you're looking for a role where your efforts are acknowledged and rewarded, and you're eager to develop your skills in a supportive and ambitious setting, then look no further. Apply now to become the next Customer Service Administrator - UK & Export and take the first step towards a fulfilling and exciting career journey.