Customer Service Administrator - Part Time - Tunbr

KIMS Hospital; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare facility in Maidstone is seeking a Customer Service Administrator for their new clinic. This role involves welcoming patients, managing inquiries, handling correspondence, and scheduling appointments. Ideal candidates should have a background in hospitality or administration, strong communication skills, and proficiency in IT. This position offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Free staff parking

Pension scheme

Private health insurance

33 days of annual leave

Life assurance

Annual flu vaccination

Free eye tests

Flexible working options

Relocation packages available

Qualifications

• Previous experience in high-end hospitality or an administrative role.

Responsibilities

• Warmly welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism and efficiency.
• Handle patient correspondence while adhering to service quality standards and GDPR regulations.
• Schedule and manage patient appointments, ensuring accurate records are maintained.

Skills

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Proficiency in IT, including Microsoft Word and Excel

Job description

Overview

Join Our Team as a Customer Service Administrator at Our New Royal Tunbridge Wells Clinic!

Shifts will be flexible between the hours of 8:00AM and 8:00 PM Monday-Friday | 25 hours per week

Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you’re passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you!

Responsibilities

• Warmly welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism and efficiency.
• Handle patient correspondence while adhering to service quality standards and GDPR regulations.
• Schedule and manage patient appointments, ensuring accurate records are maintained.

What We\'re Looking For

• Previous experience in high-end hospitality or an administrative role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in IT, including Microsoft Word and Excel.

Desirable

• Experience working as an administrator in a clinical setting.

Benefits

• Competitive salary
• Free staff parking
• Pension scheme
• Private health insurance
• 33 days of annual leave (plus extra time off for your birthday)
• Life assurance
• Annual flu vaccination
• Free eye tests
• Flexible working options and annualized hours contracts
• Relocation packages available

How To Apply

If you’re ready to make a real difference and use your customer service and administrative skills in a dynamic environment, we encourage you to apply today!

For any queries about the role, feel free to contact Diane on 01622 237634 or via email at [e-mail].

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check