Customer Service Administrator - Part-Time. Passion For Property-

RecruitmentRevolution.com; Bicester; On-site; Part time

Job summary

An exciting opportunity awaits with a dynamic property group looking for a proactive Customer Service Administrator. This role offers a chance to develop skills in a thriving environment, where no prior industry experience is required. You'll be integral to managing client real estate portfolios, ensuring high-quality service tailored to their needs. With comprehensive training and clear career progression, this position is perfect for those eager to grow in the property sector. Join a supportive team and make a real impact in a fast-paced, rewarding role that values ambition and personal development.

Benefits

24 days annual leave + Bank Holidays

Company pension scheme

Clear career progression

Positive and sociable culture

Free on-site parking

Access to CEO and industry experts

Opportunities to take part in charitable events

Qualifications

• Strong customer service and organizational skills are essential.
• A positive attitude and resilience under pressure are key.

Responsibilities

• Support end-to-end tenancy management for a portfolio of properties.
• Handle property inspections and manage finances, including invoices.
• Ensure safety and regulatory compliance while maintaining properties.

Skills

Customer Service

Excellent Organisational Skills

Excellent Communication Skills

Positive Attitude

Resilience

Negotiation Skills

Education

Full, clean UK Driver's license

Tools

Microsoft Office

Job description

Do you have a passion for property & homes?
Have you worked in this space? If not, do you want to? Just bring your warmth, dedication, commitment to customer success and eye for detail and we'll do the rest.
This is an exciting opportunity for an organised and proactive administrator to develop and join an award-winning independent property group spanning sales and lettings, mortgage brokerage and property investment.
Whether you're an experienced administrator or someone looking for a fresh challenge, this is your chance to join a dynamic and award-winning estate agency group.
With no prior industry experience required, we provide full training, clear career progression, and the opportunity to work alongside industry experts - including a CEO who's a former Apprentice star and a respected figure in the property world.
If you're eager to develop your skills in a thriving, fast-paced environment with a company that values ambition and growth, this could be the perfect opportunity for you.

The Role at a Glance:

Part -Time Customer Service Administrator
Onsite - Bicester, Oxfordshire
£13.10 per hour
Plus 24 days annual leave + Bank Holidays, Company Pension Scheme, Clear Career Progression and Training Opportunity and More…
Part Time - Permanent

Your Background / Skills:

1. Customer Service
2. Excellent Organisational Skills
3. Positive, Resilient
4. Excellent Communication Skills

The Customer Service Administrator Opportunity:

This is a perfect opportunity for an ambitious and driven property professional who wants to get involved in managing their client's real estate portfolios, balancing the end-to-end tenancy life cycle, and seeing all lettings / estate agency activities right through to completion.
You'll support the management of anything from a single unit or a group of apartments to houses or buildings in different locations or located on an estate. Part of a small but mighty team, we have big growth plans over the next 12 months, and this role is integral to our client value proposition as clients come to us for expertise and a bespoke and high-quality service tailored to meet all their property needs.

What your day might look like:

1. Supporting the end-to-end tenancy management for a portfolio of properties (and all lettings activity) including onboarding of new landlords, and tenants and progressing of tenancy applications, in line with process and regulations
2. Setting and collecting rent and other fees from tenants
3. Acting as the tenancy point of contact and providing relationship management
4. Handling Property inspections
5. Managing the property finances, by processing invoices, keeping accurate records
6. Maintaining the property and ensuring regular building upkeep by addressing tenant complaints, completing repairs, and coordinating any maintenance schedules
7. Ensuring safety and regulatory compliance
8. Administering all customer and admin support concerning their client's properties such as advertising units, negotiating lease terms, completing tenancy renewals, and issuing deposit returns

About you:

1. A confident and professional manner
2. Strong customer service and organisational skills
3. A positive attitude and be resilient when under pressure
4. Strong working knowledge of IT/ Word and other relevant computer software, including Microsoft Office
5. Excellent communication skills
6. The ability to work well as part of a team
7. Flexibility with the ability to work under minimal supervision
8. Strong negotiation skills
9. A full, clean UK Driver's license and access to a car/vehicle to attend properties and inspections Monday - Friday

Desirable:

1. Experience working in the lettings and property sector
2. Knowledge of the property and real estate market

What's on Offer:

1. 24 days annual leave + Bank Holidays pro rata
2. Company pension scheme
3. Clear career progression
4. A positive and sociable culture
5. Access to our CEO, a former Apprentice star, Princes Trust Ambassador, and panellist on SKY TV's Property Question Time and Property Elevator
6. Free on-site parking (with an electric charging point)
7. Office location in walking distance to Bicester village
8. Opportunities to take part in charitable events

Interested? Apply here for a fast-track path to our team.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR