Customer Service Administrator – Part-time / Flex. Passion for Property- – 19483 Ref: 19483

Recruitment Revolution; Bicester; On-site; GBP 1,000; Part time

Job summary

An exciting opportunity awaits with a dynamic property group seeking a proactive Customer Service Administrator. This role offers the chance to develop your skills in a supportive environment, with full training provided. You'll be integral to managing client real estate portfolios, ensuring smooth tenancy processes, and delivering exceptional customer service. Join a team that values ambition and growth, where you can thrive in a fast-paced atmosphere, and enjoy perks like clear career progression, a company pension scheme, and a positive workplace culture. If you're ready to take on a fresh challenge in the property sector, this could be your perfect fit!

Benefits

24 days annual leave + Bank Holidays

Company pension scheme

Clear career progression

Positive and sociable culture

Free on-site parking

Opportunities to participate in charitable events

Qualifications

• Strong customer service and organisational skills are essential.
• Experience in lettings and property sector is desirable.

Responsibilities

• Support end-to-end tenancy management for a portfolio of properties.
• Handle property inspections and manage finances.
• Act as the point of contact for tenants and landlords.

Skills

Customer Service

Organisational Skills

Communication Skills

Negotiation Skills

IT Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Do you have a passion for property & homes?

Have you worked in this space? If not, do you want to? Just bring your warmth, dedication, commitment to customer success and eye for detail and we'll do the rest.

This is an exciting opportunity for an organised and proactive administrator to develop and join an award-winning independent property group spanning sales and lettings, mortgage brokerage and property investment.

Whether you’re an experienced administrator or someone looking for a fresh challenge, this is your chance to join a dynamic and award-winning estate agency group.

With no prior industry experience required, we provide full training, clear career progression, and the opportunity to work alongside industry experts - including a CEO who’s a former Apprentice star and a respected figure in the property world.

If you're eager to develop your skills in a thriving, fast-paced environment with a company that values ambition and growth, this could be the perfect opportunity for you.

The Role at a Glance:

Part -Time Customer Service Administrator
Onsite - Bicester, Oxfordshire
£13.10 per hour
Plus 24 days annual leave + Bank Holidays, Company Pension Scheme, Clear Career Progression and Training Opportunity and More…

Part Time - Permanent

Product / Service: Group of companies incorporates an estate agency, lettings agency and a mortgage brokerage service

CEO: Former Apprentice star, celebrity panellist on SKY TV’s Property Question Time and Property Elevator, Family Business Entrepreneur of the Year 2023

Awards: Gold Winner of British Property Lettings Award, finalist at the Legal & General Mortgage Club Awards 2021, shortlisted in the ESTAS Customer Service Awards 2022, 5* Google Rating

Your Background / Skills: Customer Service, Excellent Organisational Skills, Positive, Resilient, Excellent Communication Skills

About Us:

With offices in Bicester, Oxford, Thame, Fitzrovia, Aylesbury, Milton Keynes and High Wycombe, we have been providing bespoke solutions for all our clients’ property needs for over twelve years. During this time, the company has grown from specialising in mortgages to catering for a whole range of property services, whether you’re a landlord, prospective tenant, homebuyer or investor.

We are registered with the National Association of Estate Agents (NAEA) and the Association of Residential Lettings Agents (ARLA), and have also achieved the Level 3 Technical Award in the Sale of Residential Property and Residential Letting and Property Management.

Our motto is ‘Homes without the hassle’. We aim to take all the hassle out of any property and finance transaction because we are experienced and passionate about delivering exceptional customer service.

The Customer Service Administrator Opportunity:

This is a perfect opportunity for an ambitious and driven property professional who wants to get involved in managing their client’s real estate portfolios, balancing the end-to-end tenancy life cycle, and seeing all lettings / estate agency activities right through to completion.

You’ll support the management of anything from a single unit or a group of apartments to houses or buildings in different locations or located on an estate. Part of a small but mighty team, we have big growth plans over the next 12 months, and this role is integral to our client value proposition as clients come to us for expertise and a bespoke and high-quality service tailored to meet all their property needs.

What your day might look like:

1. Supporting the end-to-end tenancy management for a portfolio of properties (and all lettings activity) including onboarding of new landlords, and tenants and progressing of tenancy applications, in line with process and regulations
2. Setting and collecting rent and other fees from tenants
3. Acting as the tenancy point of contact and providing relationship management
4. Handling property inspections
5. Managing the property finances, by processing invoices, keeping accurate records
6. Maintaining the property and ensuring regular building upkeep by addressing tenant complaints, completing repairs, and coordinating any maintenance schedules
7. Ensuring safety and regulatory compliance
8. Administering all customer and admin support concerning their client’s properties such as advertising units, negotiating lease terms, completing tenancy renewals, and issuing deposit returns

About you:

1. A confident and professional manner
2. Strong customer service and organisational skills
3. A positive attitude and be resilient when under pressure
4. Strong working knowledge of IT/ Word and other relevant computer software, including Microsoft Office
5. Excellent communication skills
6. The ability to work well as part of a team
7. Flexibility with the ability to work under minimal supervision
8. Strong negotiation skills
9. A full, clean UK Driver's license and access to a car/vehicle to attend properties and inspections Monday - Friday

Desirable:

1. Experience working in the lettings and property sector
2. Knowledge of the property and real estate market

What’s on Offer:

1. 24 days annual leave + Bank Holidays pro rata
2. Company pension scheme
3. Clear career progression
4. A positive and sociable culture
5. Access to our CEO, a former Apprentice star, Princes Trust Ambassador, and panellist on SKY TV’s Property Question Time and Property Elevator
6. Free on-site parking (with an electric charging point)
7. Office location in walking distance to Bicester village
8. Opportunities to take part in charitable events

Interested? Apply here for a fast-track path to our team.