Customer Service Administrator - Maternity Cover

Wahl Clipper Global; Ramsgate; On-site; GBP 22,000 - 27,000; Full time

Job summary

Wahl Clipper Global is seeking a Customer Service Administrator for maternity cover in Ramsgate. This role requires a customer-oriented individual to exceed customer expectations through effective communication and problem solving, collaborating with various departments to enhance service delivery.

Qualifications

• Previous experience in a customer-focused role desired.
• Excellent communication skills, both verbal and written.
• Teamwork experience and attention to detail.

Responsibilities

• Understand customer requirements and exceed expectations.
• Provide support and guidance in your areas of expertise.
• Collaborate across departments for high service levels.

Skills

Problem-solving skills

Polite and friendly telephone manner

Attention to detail

Exceptional organizational skills

Drive to deliver outstanding customer service

Flexibility and commitment

Ability to work independently or as part of a team

Tools

MS Excel

MS Word

MS Teams

MS Outlook

HubSpot

Exchequer

Job description

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Customer Service Administrator - Maternity Cover, Ramsgate

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Client:

Location:

Ramsgate, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2dc0f1e2092d

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We have an exciting opportunity for a team-oriented, customer-focused administrator to join our busy Customer Service Team at our UK head office near Manston, Kent.

Reporting to the Customer Service Manager, you will be responsible for understanding our customer needs and exceeding their expectations by telephone or email. The role involves daily operational service tasks to meet customer demand. This is a maternity cover role expected to end in November 2025.

Wahl in the UK

Wahl UK is a long-established and successful subsidiary of Wahl Clipper Corporation. Our offices are located near Ramsgate, Kent.

Key responsibilities and tasks:

• Understand customer requirements and take actions to exceed expectations.
• Provide support and guidance within your areas of expertise.
• Use problem-solving techniques and escalate issues to maximize customer satisfaction.
• Listen, identify, and understand customer needs, communicating professionally to provide accurate and concise information.
• Collaborate across departments to ensure high service levels.
• Take ownership of key responsibilities to meet business objectives.
• Understand and aim to exceed customer expectations.

Skills and Experience:

Experience

• Previous customer-focused role.
• Problem-solving skills to focus on solutions.
• Polite and friendly telephone manner.
• Ability to produce professional, customer-focused email communications.
• Teamwork experience.
• Attention to detail.

Skills

• Polite and friendly telephone manner.
• Exceptional organizational skills.
• Proficiency in MS Excel, Word, Teams, and Outlook. Knowledge of HubSpot and Exchequer is a plus.
• Drive to deliver outstanding customer service.
• Strong work ethic, high productivity.
• Flexibility, commitment, punctuality.
• Ability to work independently or as part of a team, taking ownership of responsibilities.