Customer Service Administrator in Dungannon

Haughey Recruitment; Dungannon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A manufacturing company in Dungannon is seeking a Customer Service Administrator to support customers regarding their orders. The role involves managing orders through internal systems, advising customers, and resolving queries. Candidates should have at least a GCSE standard in English and Maths, with experience in a busy office environment. Excellent communication skills and the ability to prioritize tasks are essential.

Qualifications

• Experience of working within a busy office environment ideally in a customer service role.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Advise customers as required.
• Update CRM system.
• Liaise with customers regarding order status & deliveries.
• Resolve customer queries in a timely manner.

Skills

Excellent verbal and written communication skills

Ability to organise and prioritise workload

Understanding customer requirements

Education

GCSE standard or equivalent including English and Maths

Job description

Overview

Job: Customer Service Administrator in Dungannon. Our busy manufacturing client in the Dungannon area requires a Customer Service Administrator. Reporting to the Customer Services Manager, your role will provide support to customers with regard to their order books. You will receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Responsibilities

• Advise customers as required
• Understanding customer requirements
• Update CRM system
• Liaise with customers regarding order status & deliveries
• Resolve customer queries in a timely manner

Qualifications

• Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
• Have experience of working within a busy office environment ideally in a customer service role
• Ability to organise and prioritise workload using your own initiative to meet deadlines
• Excellent verbal and written communication skills

For more information on this job please contact Eunice Loughran on tel: [phone] or email [e-mail]