Customer Service Administrator in Canterbury)

New Appointments Group; Wingham; On-site; GBP 26,000; Full time

Job summary

A well-established manufacturing company is seeking a proactive Customer Service Administrator to join their team. This key role involves ensuring excellent customer service and supporting transport planning and delivery coordination. The position requires previous customer service experience and offers a range of employee benefits, including generous leave and company-sponsored events.

Benefits

31 days annual leave

Birthday day off

Company-paid social events

Free flu jab

Cycle to work scheme

Discretionary sick pay

Paid time off for medical appointments

Employee Assistance Programme

Westfield Savings & Healthcare Scheme

Qualifications

• Previous experience in customer service required.
• Friendly and professional manner essential for communication.
• Ability to work independently and as a team player.

Responsibilities

• Handle customer inquiries and process orders.
• Assist with transport scheduling to ensure timely deliveries.
• Coordinate the delivery of goods efficiently.

Skills

Customer Service

Communication

Teamwork

Proficiency in Microsoft Office

Job description

Location: Outskirts of Canterbury. (Due to location, you will need to be a car driver and be a 30 minute commutable distance).

Hours: Monday to Friday, 8:00am to 4:30pm (with one hour lunch). Whilst training, the hours will be 8:30am to 5:00pm.

Salary: £25,396.80 P/A

Benefits:

* 31 days annual leave (including Bank Holidays)

* Birthday day off

* Company-paid social events

* Free flu jab

* Cycle to work scheme

* Discretionary company sick pay

* Paid time off for doctors, dentist, and hospital appointments

* Employee Assistance Programme (EAP)

* Westfield Savings & Healthcare Scheme

About the Role:

Our client, a well-established manufacturing company is seeking a proactive and friendly Customer Service Administrator to join their Customer Service and Transport team. This is a key role, ensuring excellent customer service and helping coordinate the delivery of goods in a timely and efficient manner. There is an element of transport planning where full training is given.

You will be responsible for handling customer enquiries and processing orders, while also assisting with transport scheduling to ensure deliveries arrive on time.

Person Specification:

* Previous experience in a customer service

* Experience in manufacturing or transport planning is desirable, but not essential

* Confident, friendly and professional manner, with the ability to communicate with internal teams and external customers

* A team player with the ability to work independently during quieter periods

* Proficient in Microsoft Office

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