Customer Service Administrator - Energy Sector

NonStop Consulting Ltd; Watford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A reputable recruiting agency is looking for a Customer Service Administrator to support energy efficiency upgrades. In this full-time role, you will coordinate customer appointments, manage communications, and enhance customer experiences. Ideal candidates have at least 4 years in customer service, strong communication skills, and ideally experience in Renewable Energy or related fields. The position offers a competitive salary ranging from £24,000 to £28,000, plus benefits.

Benefits

Competitive salary

Profit-related bonus scheme

Company pension

Cycle to work scheme

Free on-site parking

Regular company events

Qualifications

• Minimum of 4 years' proven customer service experience.
• Experience handling energy queries and customer complaints is highly desirable.
• Ideally, previous experience in Renewable Energy or Environmental Services.

Responsibilities

• Coordinating customer appointments for home energy surveys and installations.
• Managing inbound and outbound calls and emails.
• Updating third-party lead generators on customer and job progress.

Skills

Verbal communication

Written communication

Customer service experience

Appointment scheduling

Problem-solving

Tools

Microsoft Office

Google Suite

Job description

An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.

In this full-time, office-based role, you’ll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.

Key Responsibilities:

• Coordinating customer appointments for home energy surveys and installations
• Managing inbound and outbound calls and emails
• Updating third-party lead generators on customer and job progress
• Maintaining accurate records across internal databases and spreadsheets
• Ensuring a smooth and professional customer experience from start to finish
• Handling customer queries and complaints in a timely and efficient manner

What We’re Looking For:

• Previous experience in a similar role such as:
  Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
• Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
• Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
• Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
• Familiarity with Microsoft Office, Google Suite, and PDF tools
• Excellent verbal and written communication skills, particularly over the phone and via email
• Minimum of 4 years' proven customer service experience

What’s on Offer:

• Competitive salary (£24,000 - £28,000 DOE)
• Profit-related bonus scheme
• Company pension
• Cycle to work scheme
• Free on-site parking
• Regular company events
• Join a growing, mission-led team working to reduce carbon emissions across UK households

This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.

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