Customer Service Administrator - Energy Sector

Additional Resources; Truro; On-site; GBP 24,000 - 28,000; Full time

Job summary

A well-established company in the energy sector is seeking a Customer Service Administrator to coordinate energy efficiency programs and provide excellent service to customers. The ideal candidate has over 4 years of customer service experience, particularly in energy or related sectors, and strong communication skills. This role offers a competitive salary of £24,000 - £28,000 and various employee benefits including a profit-related bonus scheme.

Benefits

Competitive salary

Profit-related bonus scheme

Company pension

Cycle to work scheme

Free on-site parking

Regular company events

Qualifications

• Minimum of 4 years' proven customer service experience.
• Experience in energy, utilities, or customer support preferred.
• Familiarity with handling billing and energy queries.

Responsibilities

• Coordinating appointments for home energy surveys and installations.
• Managing inbound and outbound calls and emails.
• Ensuring a smooth and professional customer experience.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Tools

Microsoft Office

Google Suite

PDF tools

Job description

An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.

In this full-time, office-based role, you’ll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.

Key Responsibilities:

• Coordinating customer appointments for home energy surveys and installations
• Managing inbound and outbound calls and emails
• Updating third-party lead generators on customer and job progress
• Maintaining accurate records across internal databases and spreadsheets
• Ensuring a smooth and professional customer experience from start to finish
• Handling customer queries and complaints in a timely and efficient manner

What We’re Looking For:

• Previous experience in a similar role such as:
  Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor,Client Services Administrator,Customer Service Executive,Customer ServiceAdvisor,Customer Support Specialist orCustomer SupportAdministrator
• Ideally, you will have experience working inRenewable Energy, Sustainability, Environmental Services, Utilities,Retrofit or housing sectors.
• Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
• Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
• Familiarity with Microsoft Office, Google Suite, and PDF tools
• Excellent verbal and written communication skills, particularly over the phone and via email
• Minimum of 4 years' proven customer service experience

What’s on Offer:

• Competitive salary (£24,000 -£28,000 DOE)
• Profit-related bonus scheme
• Company pension
• Cycle to work scheme
• Free on-site parking
• Regular company events
• Join a growing, mission-led team working to reduce carbon emissions across UK households

This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.