Customer Service Administrator - Energy Sector

Additional Resources; Northampton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A dynamic recruitment firm is seeking a motivated Customer Service Administrator in Northampton. The role involves coordinating customer appointments for energy surveys, handling calls, and ensuring excellent customer experience. Preferred candidates have a strong background in customer service, particularly in the energy or sustainability sectors. The position offers a competitive salary ranging from £24,000 to £28,000, alongside a profit-related bonus scheme and other benefits.

Benefits

Competitive salary

Profit-related bonus scheme

Company pension

Cycle to work scheme

Free on-site parking

Regular company events

Qualifications

• Minimum of 4 years' proven customer service experience.
• Experience in roles such as Customer Service Administrator or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinating customer appointments for home energy surveys.
• Managing inbound and outbound calls and emails.
• Handling customer queries and complaints efficiently.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Experience in energy sector

Job description

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Customer Service Administrator - Energy Sector, Northampton

Client:

Additional Resources

Location:

Northampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

adc93c740620

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Key Responsibilities:

• Coordinating customer appointments for home energy surveys and installations
• Managing inbound and outbound calls and emails
• Updating third-party lead generators on customer and job progress
• Maintaining accurate records across internal databases and spreadsheets
• Ensuring a smooth and professional customer experience from start to finish
• Handling customer queries and complaints in a timely and efficient manner

What We’re Looking For:

• Previous experience in roles such as Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist, or Customer Support Administrator
• Experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit, or housing sectors is preferred
• Alternatively, experience in a call centre supporting energy providers like E.ON, OVO, British Gas, EDF, Octopus, etc.
• Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
• Proficiency with Microsoft Office, Google Suite, and PDF tools
• Excellent verbal and written communication skills, especially over the phone and via email
• Minimum of 4 years' proven customer service experience

What’s on Offer:

• Competitive salary (£24,000 - £28,000 DOE)
• Profit-related bonus scheme
• Company pension
• Cycle to work scheme
• Free on-site parking
• Regular company events
• Opportunity to join a growing, mission-led team working to reduce carbon emissions across UK households

This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to transition into the energy efficiency sector and make a meaningful impact.