Customer Service Administrator /Driver/ Equipment Officer

Reed; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A client in Welwyn Garden City is seeking a versatile Customer Service Administrator/Equipment Officer/Driver. This mixed role involves customer service responsibilities and physically managing equipment deliveries and installations. Ideal candidates are proactive, empathetic, and possess excellent communication skills, as well as a valid driving licence. This position offers a dynamic work environment with the potential for permanent employment.

Benefits

Use of company vehicle for work-related travel

Dynamic work environment

Qualifications

• Must hold a valid driving licence and be capable of driving a company vehicle.
• Physical fitness for lifting and equipment installation.
• Willingness to undergo an enhanced DBS check.

Responsibilities

• Make outbound calls to customers for servicing, repair, or delivery of equipment.
• Book couriers and manage deliveries.
• Respond to customer emails concerning sensitive matters.
• Perform general administrative duties including updating the database.
• Drive company vehicles to various locations.
• Ensure safe and efficient equipment handling and installations.

Skills

Excellent communication skills

Attention to detail

Patient and empathetic approach

Proactive attitude

Job description

Overview

Customer Service Administrator/Equipment Officer/Driver

My client based in Welwyn Garden City is seeking a versatile individual who thrives both in an office environment and out on the road. This mixed role is ideal for someone who enjoys the dynamic of handling customer service tasks and physically managing equipment deliveries and installations. The position offers a unique blend of duties that will keep your workday diverse and engaging.

Responsibilities

Customer Service Responsibilities

• Make outbound calls to customers for servicing, repair, or delivery of equipment.
• Book couriers and manage deliveries.
• Respond to customer emails, which may sometimes involve sensitive matters.
• Perform general administrative duties including updating the database.

Equipment Officer/Driver Responsibilities

• Physically fit to handle lifting and installation of equipment in service users\' homes.
• Drive company vehicles to various locations as required.
• Ensure all equipment handling and installations are conducted safely and efficiently.

Qualifications

• Excellent communication skills, with the ability to clearly convey information.
• This role is perfect for individuals who have a passion for helping others, especially the elderly and vulnerable
• High attention to detail.
• A patient and empathetic approach to customer service.
• Proactive attitude, comfortable with both phone-based and in-person interactions.
• Must hold a valid driving licence and be capable of driving a company vehicle.
• Physical fitness, as lifting and equipment installation are required.
• Willingness to undergo an enhanced DBS check.

Benefits

• Use of company vehicle for work-related travel.
• Dynamic work environment, with a mix of office and fieldwork.
• Potential for permanent employment based on performance and business needs.