Customer Service Administrator - Belfast, UK

Arjo; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare solutions provider in Belfast is seeking a Customer Service Administrator to deliver world-class customer care. This role involves managing calls, scheduling service work, and maintaining communication with field teams. The ideal candidate should have a good educational background, experience in customer service, and proficiency in Microsoft Office. A supportive environment with opportunities for professional development is offered.

Benefits

Training and professional development opportunities

Commitment to diversity and inclusion

Qualifications

• Preferable to have worked within a similar Customer Service environment.
• Be able to work accurately to meet deadlines and follow company standards.
• Maintain regular communication with field teams and customers.

Responsibilities

• Handle inbound telephone calls and manage shared mailboxes.
• Schedule service and repair work for field engineer teams.
• Update and maintain customer data on electronic systems.

Skills

Effective communication

Strong listening skills

Time management

Proficient in Microsoft Excel

Education

Good standard of education including GCSE Maths and English

Tools

SAP

Job description

Overview

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position

Customer Service Administrator
Location: Belfast
Job type: Full Time, Permanent

Impact

You will be responsible for delivering world class customer care. Working in a team, responsible for providing administration support for Arjo Customer Service teams including Rental and Service departments. Would you like to work for a big company that feels like a family? Then this role could be for you.

Key Duties and Responsibilities

• Handle inbound telephone calls and manage shared mailboxes within the department ensuring a swift and effective service is provided to our customers.
• Schedule service and repair work for field engineer teams.
• Maintain regular contact with field teams regarding daily work activity, location and job status.
• Liaise with customers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
• Review completed work, issue quotations and produce invoices to send to customers.
• Assist customers with invoice queries and issue credits where required.
• Update and maintain customer data on our electronic system and spreadsheets.
• Provide administration assistance and cover where required within the department and to field staff.

Knowledge/Skills/Experience

• Qualifications: Good standard of education including GCSE Maths and English
• Work experience: Preferable to have worked within a similar Customer Service environment
• Previous SAP experience desirable
• The ability to communicate effectively with people at all levels of the organisation
• Be able to work accurately to meet deadlines, follow company standards and procedures
• Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
• Proficient in using Microsoft packages, especially Excel

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

#LI-PN1

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com