Customer Service Administrator at Myworkwear

Made in the Midlands Limited; Telford; On-site; GBP 26,000; Full time

Job summary

A leading supplier of printed clothing, MyWorkwear, is seeking a Customer Service Administrator in Telford. The successful candidate will manage customer interactions and order processing, ensuring satisfaction and professionalism. This role offers a competitive salary and a supportive work environment, ideal for career growth.

Benefits

Company pension

Discounted or free food

Employee discount

Free on-site parking

Health & wellbeing programme

Store discount

Qualifications

• Strong communication and problem-solving skills.
• Excellent attention to detail and ability to perform well under pressure.
• Experience with order processing and customer service systems.

Responsibilities

• Deliver prompt, high-quality service across all customer communication channels.
• Resolve customer queries quickly and effectively, ensuring full satisfaction.
• Maintain detailed records of customer interactions and feedback.

Skills

Communication

Problem Solving

Attention to Detail

Tools

CRM Systems

Job description

Overview
MyWorkwear is one of the UK’s leading suppliers of embroidered and printed clothing, based in Telford, Shropshire. With over 40 years of industry experience, the company takes pride in delivering high-quality workwear and uniforms to a wide range of clients, including prominent organisations such as Vimto and the NHS. MyWorkwear is committed to exceptional customer service and fostering a supportive workplace, making it an ideal environment for career growth.

Position Summary
MyWorkwear is seeking a Customer Service Administrator to join its team in Halesfield, Telford. This essential role serves as the first point of contact for customers, ensuring each interaction is handled with care and professionalism. The successful candidate will play a vital role in delivering a seamless and proactive customer journey from start to finish.

This is a dynamic and varied role, ideal for someone who thrives in a fast-paced environment. The Customer Service Administrator will engage with customers through email, phone, and live chat, managing the entire order process with confidence and precision. A strong background in CRM systems, particularly HubSpot or similar ticketing platforms, is essential.

What MyWorkwear Offers

• Competitive salary: £25,850.78 per annum

• Monday to Friday schedule (9:00 AM – 5:30 PM)

• Friendly and supportive working environment

• Opportunities to contribute to meaningful business improvements

Benefits

• Company pension

• Discounted or free food

• Employee discount

• Free on-site parking

• Health & wellbeing programme

• Store discount

Location Requirement

• The role is based in Telford TF7 4QW. Reliable transport is essential.

Job Type: Full-time
Pay: £25,850.78 per year
Schedule: Monday to Friday
Work Location: In person

Key Responsibilities

• Deliver prompt, high-quality service across all customer communication channels.

• Resolve customer queries quickly and effectively, ensuring full satisfaction.

• Provide personalised and proactive support that consistently exceeds expectations.

• Maintain detailed records of customer interactions and feedback to support continuous improvement.

• Monitor real-time stock levels to prevent delays in order processing.

• Coordinate with suppliers and the production team to minimise service disruptions.

• Notify customers promptly of stock issues and offer suitable alternatives.

• Communicate the cost implications of stock challenges clearly and professionally.

• Ensure all customer orders are fulfilled accurately and on time.

• Collaborate with Sales, Finance, Goods In, and Production teams to avoid delays.

• Act as a liaison between Marketing, Sales, and Production to ensure a cohesive customer experience.

• Participate in cross-functional meetings to support process improvements and company-wide goals.

Candidate Profile

• Strong communication and problem-solving skills.

• Excellent attention to detail and ability to perform well under pressure.

• Experience with order processing and customer service systems.

• A collaborative team player with a proactive, positive attitude.