Customer Service Administrator - 10 Month FTC / Maternity Cover

Danaher; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in life sciences is seeking an Order Management Specialist in Portsmouth. In this onsite role, you will build relationships with customers, process order entries, and ensure timely revenue collection. The ideal candidate possesses excellent communication skills, is highly organized, and has experience in customer service. Knowledge of Oracle or similar ERP systems is preferred.

Qualifications

• Excellent communication and customer service skills.
• Highly organized and able to prioritize workload.
• Competent in MS Office and comfortable with different systems.
• Strong problem solving skills and attention to detail.
• Previous client and customer service experience.

Responsibilities

• Build relationships with customers and respond to queries.
• Process order entries to meet customer expectations.
• Handle backlogs and replacements proactively.
• Ensure timely revenue collection.
• Communicate effectively with relevant teams.

Skills

Communication

Customer service

Organizational skills

Problem solving

Attention to detail

Fluency in English

Tools

Oracle

MS Office

Job description

Overview

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.

This is a onsite role in Harbourgate, Portsmouth.

What you’ll do

• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Accurately process order entries to deliver to customer expectations.
• Proactively handle backlogs, replacements, and free of charge shipments.
• Follow shipment and installation to ensure revenue collection occurs on time.
• Communicate with appropriate individuals throughout.

Who you are

• Possess excellent communication and customer service skills
• Highly organized and able to prioritize workload
• Competent MS Office skills and be comfortable working with different systems
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Previous client and customer service experience & thrive in a busy customer service environment
• Knowledge of Oracle or similar ERP system
• Flexible and collaborative team member
• Fluent (both written and verbal) in English

It would be a plus if you also possess previous experience in:

• Previous experience of working within a manufacturing environment

#LI-Onsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.