Customer Service Administrator

Equals One; Woking; On-site; GBP 22,000 - 30,000; Full time

Job summary

A fast-growing provider of Healthcare Service solutions is seeking a Customer Service Coordinator for their Surrey Wheelchair Service Centre in Woking. This role involves managing calls and inquiries from service users while coordinating equipment logistics. Ideal candidates will be experienced in busy customer service settings and possess strong administrative skills.

Benefits

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Qualifications

• Strong experience in a similar busy and fast paced office environment.
• Relevant tele-based customer service experience.
• Good attention to detail and accuracy.

Responsibilities

• Manage incoming calls and emails, answering queries professionally.
• Coordinating equipment delivery and collection by Engineers.
• General administration that supports daily activities.

Skills

Customer service experience

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both tele and email.
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant tele-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the tele and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.