Customer Service Administrator

Pertemps; Washington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the water services sector is seeking a Customer Service Administrator to provide technical administrative support at their Washington office. This 3-month temporary role involves liaising with various stakeholders, handling customer inquiries, and ensuring smooth coordination of water service connections. The ideal candidate will have a strong background in customer service, excellent organisational skills, and the ability to manage pressures while providing a high level of empathy and understanding.

Qualifications

• Experience of providing excellent customer service.
• Ability to manage work queues and SLAs.
• High level of empathy and understanding.

Responsibilities

• Liaise with Developers and Contractors for water connections.
• Handle difficult conversations with customers effectively.
• Organise and plan site visits for new development activities.

Skills

Customer Service

Organisational Skills

Empathy

Communication Skills

Job description

Job Description
We are actively recruiting for a Customer Service Administrator for Northumbrian Water based at their Washington Office. This position is a 3 month temporary role and they are looking for someone to start immediately.

In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.

Duties include

• Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
• Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors,
• Speak with customers about their requests for new connections
• Handle difficult conversations with customers effectively
• Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
• Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities
• Update corporate systems with accurate information
• Review pressure test and analysis results

Preferred Experience

• The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
• High level of empathy and understanding.
• Experience of providing excellent customer service.
• Experience managing work queues and SLAs.
• Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

For more information please contact or call Pertemps on 01912557977