Customer Service Administrator

Vibe Recruit; Wales; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator for a newly formed team in Treorchy. The role involves responding to customer queries via multiple channels and managing tickets efficiently. The ideal candidate will have strong customer service experience and excellent communication skills. The position offers a salary of £26,000 plus benefits, including hybrid working and a company pension.

Benefits

Company pension

Discount on company products

Ongoing training and support

Qualifications

• Experience responding to customer queries via phone, email, and live chat.
• Ability to manage customer tickets from first contact to resolution.
• Proficient in maintaining detailed customer records and ensuring data accuracy.

Responsibilities

• Respond to customer queries via multiple channels.
• Manage customer tickets and process returns efficiently.
• Support continuous improvements in the customer service approach.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Job description

Overview

Customer Service Administrator

£26,000 + company pension & excellent opportunities for career growth • Treorchy • temp to perm

Are you a customer service professional looking for an exciting new role in a newly created team? This is a fantastic opportunity to join a rapidly growing, well-established company that can offer genuine career growth. We are recruiting for a Customer Service Administrator to join an industry leading company that has just opened a new Head Office in Treorchy. This is a great chance to join the team in its infancy with potential for quick development.

Responsibilities

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in the customer service approach

Benefits and Working Arrangements

This is an exciting opportunity where you will help form and develop the new Customer Service function for a leading national company. In addition to a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

Application

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy