Customer Service Administrator

Recruit4staff; United Kingdom; On-site; Full time

Job summary

A leading Automation company is seeking a Customer Service Administrator for their facility in Telford. The role includes monitoring emails, taking payments, and liaising with different departments. The ideal candidate will have customer service experience and strong administration skills, in a flexible working environment.

Benefits

Fully flexible hours

Temp-perm position

Free on-site parking

Profit share bonus

Modern work environment

Friendly small team environment

Qualifications

• Experience in a customer service role - ESSENTIAL.
• Good working knowledge of Microsoft Office - ESSENTIAL.
• Strong administration skills.

Responsibilities

• Monitor and process emails, including quotes, orders, and queries.
• Take payments via card processing software.
• Liaise with accounts regarding BACS payments.

Skills

Customer Service

Microsoft Office

Administration

Job description

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Recruit4Staff are pleased to be representing their client, a leading Automation company, in their search for a Customer Service Administrator to work in their expanding facility in Telford.

For the successful Customer Service Administrator, our client is offering:

• Up to £14.00 per hour DOE
• Fully flexible hours, either 9AM-3PM or 10AM-5PM, with 4 or 5 day working week options
• Temp-perm position
• Free on-site parking
• Profit share bonus - once full-time
• Working in a modern & very clean environment
• Friendly small team environment

The Role - Customer Service Administrator:

• Monitor and process emails, including quotes, orders, and queries
• Take payments via card processing software or similar for applicable orders
• Liaise with accounts regarding BACS payments
• Deal with telephone calls and enquiries from new and existing customers
• Print picklists for the warehouse to pick
• Liaise with hauliers, book direct load vehicles, and daily dispatch vehicles
• Chase ETAs, report and follow up on delayed deliveries, damages, and claims
• Enter dispatches on the haulier portal, print labels, and attach labels to pallets
• Enter Parcelforce deliveries on the portal and print labels for parcels
• Print end-of-day manifest, ensure driver sign-off
• Check picked orders for accuracy before dispatch
• Ensure every order is fully dispatched in Flightdeck, including status and customer invoice

What our client is looking for in a Customer Service Administrator:

• Experience in a customer service role - ESSENTIAL
• Good working knowledge of Microsoft Office - ESSENTIAL
• Confident in answering phones and liaising with different departments
• Strong administration skills, as this is a very varied position
• A valid driving license and transport are essential due to location

Key Skills or Similar Job Titles: Administrator, Admin, Customer Service Admin, Customer Service Administrator, Customer Care Coordinator, Customer Support Coordinator

Commutable from: Telford, Shrewsbury, Wolverhampton, Halesfield, Stafford Park, Hortonwood, Cannock, Bridgnorth, Kidderminster, Wombourne, Much Wenlock, Newport, Market Drayton