Customer Service Administrator

Options Resourcing Ltd; United Kingdom; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their vibrant team in Coleshill. This permanent role offers an exciting opportunity to deliver exceptional customer experiences while managing orders and contracts. With a focus on attention to detail and excellent communication skills, you'll play a key role in ensuring customer satisfaction. The company values a friendly atmosphere and offers hybrid working options, making it an ideal environment for those who thrive in collaborative settings. If you're passionate about customer service and looking for a rewarding position, this is the perfect opportunity for you.

Benefits

23 + 8 Urlaubstage

Kostenloses Parken

Hybridarbeit: 4 Tage Büro, 1 Tag Homeoffice

Qualifications

• Erfahrung in einer ähnlichen Rolle ist erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Bearbeitung von Bestellungen und Verträgen für neue und bestehende Kunden.
• Kommunikation mit Kunden per Telefon und schriftlich.

Skills

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Multitasking-Fähigkeiten

MS Office Kenntnisse

Zeitmanagement

Tools

MS Excel

Job description

Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.

Benefits:

• Salary up to £27,000
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking

Responsibilities:

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments.
• Look after new customers and existing customers.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Service activities once delivery has taken place.
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices.
• Process cancellations and forward onto other departments.

Skills/Experience required:

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality

If this sounds like you, please apply today!