Customer Service Administrator

Additional Resources Ltd.; Truro; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in home energy-efficiency upgrades is looking for a Customer Service Administrator in Truro. The successful candidate will coordinate energy efficiency programs and deliver high-quality service. This full-time office-based role offers a competitive salary between £24,000 - £28,000 and several benefits including a pension plan and bonus scheme.

Benefits

Competitive Salary

Bonus scheme

Company pension plan

Cycle to work initiative

Free on-site parking

Company events

Qualifications

• Proven customer service background, ideally 4 years.
• Confident using Microsoft Office and Google Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinating customer appointments for home surveys and installations.
• Managing inbound and outbound communications via telephone and email.
• Ensuring a seamless customer journey through every stage of the service.

Skills

Customer Service

Communication

Microsoft Office

Google Suite

Job description

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers.

This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:



* Coordinating customer appointments for home surveys and installations


* Managing inbound and outbound communications via telephone and email


* Providing timely updates to third-party partners involved in lead generation


* Maintaining accurate records across spreadsheets and internal databases


* Ensuring a seamless customer journey through every stage of the service


* Responding to enquiries and resolving issues in a professional manner


What we are looking for:



* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.


* Confident using Microsoft Office, Google Suite, and PDF tools


* Proven customer service background, ideally 4 years.


* Experience in housing or scheduling within a maintenance or energy sector is advantageous


* Excellent verbal and written communication, particularly over the phone and via email


What's on offer:



* Competitive Salary


* Bonus scheme


* Company pension plan


* Cycle to work initiative


* Free on-site parking


* Company events


This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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