Customer Service Administrator

Prince Personnel; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance customer interactions and satisfaction. In this role, you will be the vital link between the company and its customers, addressing inquiries and complaints with professionalism and care. Your ability to multitask and manage time effectively in a fast-paced environment will be essential as you provide tailored solutions to meet diverse customer needs. Join a dynamic team committed to delivering exceptional service and making a positive impact on customer experiences. This is a fantastic opportunity to contribute to a growing business and develop your skills in a supportive environment.

Qualifications

• Previous experience in an office-based customer service role.
• Strong written communication skills and attention to detail.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Provide accurate product information and assist customers.

Skills

Customer Service Experience

Teamwork

Multitasking

Time Management

Written Communication

Adaptability

Attention to Detail

Problem Solving

Tools

CRM System

Job description

This is an excellent opportunity to join an already successful and rapidly expanding business based in Telford. Working in a really exciting sector as Customer Service Assistant, you will be a key point of contact for customers, providing exceptional service and ensuring every interaction reflects commitment to quality. Your role will focus on managing customer inquiries and complaints with care, efficiency, and professionalism to enhance their overall experience with the brand and products.

Responsibilities and duties will include, but not limited to:

• Customer Enquiries: Respond promptly to customer questions and concerns via CRM system, phone, email, web chat, and social media platforms.
• Product Information: Provide accurate product details, assist customers in selecting products, and check product availability when necessary.
• Professional Communication: Maintain a friendly, professional tone in all communications, upholding brand standards.
• Problem Solving: Act quickly and decisively to address issues during calls or email interactions, ensuring customer satisfaction while following the customer service guidelines of policies.
• Collaboration: Work collaboratively within the team to resolve complex queries, contributing to a supportive and team-oriented environment.
• Adaptability: Tailor responses based on each customer’s unique needs, providing personalized service to ensure satisfaction.
• Attention to Detail: Log each interaction carefully in the CRM system, noting specific details and customer preferences ensuring accurate punctuation.

Skills and Experience:

• Previous experience in an office-based customer service role.
• Customer-Focused: Dedicated to providing excellent service and improving the overall customer experience.
• Teamwork: Strong interpersonal skills and the ability to collaborate effectively with team members to solve complex issues.
• Multitasking and Time Management: Effectively manage time and prioritize multiple tasks in a fast-paced environment.
• Strong Written Communication: Skilled in drafting clear, professional emails and messages and maintaining accurate records of each customer interaction.
• Adaptability: Able to meet various customer needs, demonstrating creativity and adaptability in handling diverse situations.
• Efficiency and Speed: Strive to respond to customers quickly, meeting set targets while maintaining a positive and engaging tone.
• Attention to Detail: Consistently ensure accuracy in order handling, refunds, and inventory checks.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.