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Customer Service Administrator
TN United Kingdom
Stoke-on-Trent
On-site
GBP 30,000
Full time
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Job summary
An established industry player is seeking a Customer Service Administrator to join their dynamic E-Commerce team in Stoke-on-Trent. This permanent role offers an exciting opportunity to engage with international clients across the USA, Turkey, India, and the Middle East. You will be responsible for managing customer interactions, processing orders, and ensuring satisfaction through effective communication and problem resolution. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is the perfect role for you.
Qualifications
- Proven experience in a customer-facing role with positive outcomes.
- Familiarity with CRM systems and handling customer queries.
Responsibilities
- Handle incoming calls and emails, providing timely information.
- Manage customer orders, cancellations, and refunds efficiently.
Skills
Tools
Job description
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Location: Stoke-on-Trent, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
d79c7498b986
4
24.04.2025
08.06.2025
Customer Service Administrator
Location: Stoke
Hours: Monday to Friday, 9am - 5pm (flexible)
Duration: Permanent
Salary: £30,000 per annum
The role:
Our client is looking for a Customer Service Administrator to assist with their growing and fast-paced E-Commerce team. The role involves handling a high volume of international business, dealing with customers in the USA, Turkey, India, and soon the Middle East. This is an exciting opportunity for someone interested in overseas business.
- Answer incoming calls, emails, and messages, providing accurate and timely information.
- Contribute to the company's growth strategies, working with clients in the USA, Turkey, India, and the Middle East.
- Input and track customer orders, handle cancellations, and process returns and refunds when needed.
- Update and manage customer databases with current contact and account details.
- Handle customer complaints professionally, aiming for swift and satisfactory resolution.
- Liaise with sales, logistics, and technical support to meet customer needs efficiently.
- Prepare and send customer quotations, order confirmations, and invoices.
- Track ongoing service or delivery issues and ensure follow-ups are completed.
- Prepare weekly/monthly customer service performance reports for management.
- Assist with administrative tasks such as preparing presentations or organizing meetings.
- Ensure all interactions comply with company standards and data protection regulations.
Experience:
- Proven experience in a customer-facing role, handling queries, complaints, and delivering positive outcomes.
- Familiarity with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or bespoke company systems.
- Experience in processing customer orders, tracking deliveries, and managing stock or inventory queries.
- Strong background in administrative duties, including filing, data entry, and document management.
- Comfortable managing a high volume of emails and calls in a professional tone.
Interested? Call Meg on 01782 712230 or email MegWkpir.co.uk
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