Customer Service Administrator

Customer Service Admin

Location: Chelmsford (must drive due to location)

Salary: £25 - £27k

Position: Monday 8 - 5:30pm, Tuesday - Friday 8:30 - 5:30pm (1 hour lunch)

Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more

Note: You MUST be able to drive due to office location!

Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!

Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business.

Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.

Job Responsibilities

1. Ensure a high level of customer service by telephone, live chat, and email.
2. Advising customers on a range of products.
3. Processing orders over the phone.
4. Resolving delivery issues and tactfully dealing with occasional complaints.
5. General administrative tasks.
6. Continually develop and increase product knowledge.

Personal Skills

1. Able to work on own initiative and as part of a team.
2. Experience in complaint handling.
3. Confident.
4. Positive, can-do attitude.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.