Customer Service Administrator

Seymour John Ltd; Shrewsbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

A growing manufacturing business in Telford is seeking a Customer Service Administrator to join their team permanently. The ideal candidate will excel in admin and customer service skills while processing orders, maintaining records, and responding to customer inquiries. This position offers a competitive salary, early finish on Fridays, and additional perks such as healthcare cash back and generous holiday allowance.

Benefits

Early finish on Fridays

23 days holiday + bank holidays

Healthcare cash back scheme

Free parking

Good public transport links

Qualifications

• Passionate about helping others and providing solutions.
• Excellent communicator with a positive attitude.

Responsibilities

• Process customer orders with high attention to detail.
• Maintain accurate customer records.
• Respond to customer queries via email and phone.
• Follow up on customer requests and send over quotations.
• Ensure all open orders meet delivery requirements.
• Handle customer complaints effectively.

Skills

Admin skills

Customer service skills

Advanced Excel skills

SAP experience

Job description

Customer Service Administrator | £24,500- £28,000 | Permanent | Telford

Our client are a growing manufacturing business dedicated to delivering exceptional products and services to their clients. To support their busy Customer Service team, they are seeking a Customer Service Administrator to join them on a permanent basis.

If you are looking for a new role, where your admin and customer service skills are truly appreciated and rewarded then please apply now!

What’s in it for you

• Early finish on a Friday!
• 23 days holiday + bank holidays. Shut down over Christmas.
• A permanent role.
• Healthcare cash back scheme.
• Free parking & good public transport links.
• Working hours of 8:15am-5pm Monday- Thursday, earlier finish on Fridays.

The Opportunity

• Process customer orders with high attention to detail.
• Maintain accurate customer records.
• Responding to customer queries via email & phone calls.
• Following up on customer requests, providing and sending over quotations.
• Working towards targets of ensuring all open orders meet delivery requirements from the customer.
• Handle customer complaints effectively, ensuring customer satisfaction at all times.

Personal Profile

• You will be passionate about helping others and providing solutions and an excellent communicator with a positive, can-do attitude.
• You will have strong advanced Excel skills and previous experience using SAP.

For more information please apply or contact Lois Barber at Seymour John Recruitment Limited.

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