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Customer Service Administrator

Julie Rose Recruitment

Sevenoaks

On-site

GBP 25,000 - 26,000

Full time

2 days ago
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Job summary

A progressive company in Sevenoaks is looking for a Temporary to Permanent Customer Service Administrator. The role involves delivering high customer service in a helpdesk setting along with administration tasks. Ideal for candidates with strong literacy, numeracy, and IT skills. Benefits include holiday increase and private healthcare options. Permanent salary ranges from GBP25,000 to GBP25,550 with full training provided.

Benefits

20 days holidays, rising yearly to 25 days
Free parking onsite
Pension enrolment scheme
Private healthcare options available
Social events with colleagues, friends, and family

Qualifications

  • Good literacy and numeracy skills.
  • Excellent customer service skills ideally within a helpdesk/contact centre environment.
  • Ability to work to deadlines and targets.

Responsibilities

  • Schedule planned maintenance for in house and subcontracted labour.
  • Maintain client compliance systems.
  • Oversee the logging and close down of reactive calls.

Skills

Good literacy and numeracy skills
Excellent customer service skills
IT literate

Tools

MS Office

Job description

JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota 7.30am 3.30pm, 8am 4pm or 9am 5pm with 1 hour lunch

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

  • Schedule planned maintenance for in house and subcontracted labour.
  • Update planned maintenance jobs with status updates.
  • Maintain client compliance systems.
  • Develop working relationship with Operations Team and clients to deliver best in class service.
  • Working to a range of performance KPI s.
  • Oversee the logging and close down of reactive calls.
  • Administration duties.

Person Specification for the Customer Service Administrator:

  • Good literacy and numeracy skills.
  • IT literate MS Office, Laptop, Tablet.
  • Excellent customer service skills ideally within a helpdesk/contact centre environment.
  • Ability to work to deadlines and targets.
  • Ability to work sometimes under pressure.

Company Benefits:

  • 20 days holidays, rising yearly to 25 days
  • Free parking onsite
  • Pension enrolment scheme
  • Private healthcare options available following probation period
  • Social events with colleagues, friends, and family

This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is GBP25,000 / GBP25,550. Full training will be given. This is a company that like to train and progress their staff.

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