Customer Service Administrator

Mark Allen Group Ltd; Salisbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading publishing company in Salisbury is seeking a Customer Service Administrator for a 9-month maternity cover. This full-time position involves handling customer enquiries, delivering exceptional service, and processing orders. Ideal candidates will have strong communication skills and enthusiasm for collaboration. The role offers a salary of up to £25,000 and a supportive work culture focused on creativity and fairness.

Benefits

Company benefits

Qualifications

• Excellent communication skills for handling customer queries.
• Enthusiasm and transferable skills to adapt to the role.
• Ability to work collaboratively and manage deadlines.

Responsibilities

• Handle customer enquiries via email and telephone.
• Deliver exceptional customer service.
• Process orders and payments accurately.

Skills

Customer communication skills

Team player

Attention to detail

Job description

CUSTOMER SERVICE ADMINISTRATOR

9 month maternity cover

For over 40 years we’ve connected specialist audiences with trusted content and events that make a difference. We’re proud of our culture; we champion passion, creativity, fairness, and growth at every level.

We’re now looking for a Customer Service Administrator to join our subscriptions team on a 9-month maternity cover contract starting in September.

You’ll join our Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success. This is a full-time role, Monday to Friday, with four days a week working from our Dinton, nr Salisbury office.

The salary is up to £25,000 (DOE), plus company benefits.

As the Customer Service Administrator, you’ll be:

• Handling customer enquiries by email and telephone, providing professional, polite, and productive communication.
• Delivering exceptional customer service and building strong rapport with clients.
• Receiving and processing orders and payments accurately and efficiently – via email and telephone.

What makes us different?

• A place to belong and share ideas with people who value creativity and fairness.
• You can make a significant impact by collaborating closely with managers and teams who will assist you in crafting work that resonates with our audiences and clients.

What we’re looking for

• Enthusiasm and transferable skills to make the role your own, we value potential and passion over traditional career paths.
• A great communicator who can build strong relationships with clients, colleagues, and partners.
• Someone who enjoys working collaboratively and can balance deadlines with attention to detail.
• A team player who wants to be part of a culture built on passion, creativity, fairness, and support.

We know great ideas can come from anywhere, so even if your background is a little unconventional, we’d still love to hear from you.

How to Stand Out

We want to see the real you. To help you shine:

• Share a short video intro (optional).
• Add a cover letter showing your personality and what excites you about this role.
• Include a recommendation from someone who knows your potential.

Diversity & Inclusion: We value diverse perspectives; they make us stronger. If you don’t meet every requirement but bring transferable skills, apply anyway.

Rightto Work: Applicants must have the right to live and work in the UK.

Our Communities: We’re home to specialist brands across agriculture, business, education & music, exhibitions, financial media, healthcare, and travel retail.

We’re looking for thinkers, makers, questioners, and collaborators, not just people with the “right” CV. If you’re excited by change, ready to try new things, and have ideas that challenge the status quo, we want to hear from you.

We use technology to screen for AI-generated applications, ensuring a fair and human-led process. Please apply in your own words so we can get to know the real you.

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