Customer Service Administrator

Dalziel Ltd; Rhiwderin; On-site; GBP 27,000; Full time

Job summary

Dalziel Ltd recherche un Administrateur de Telesales / Service Client à Newport. Le candidat idéal aura de l'expérience en service client, d'excellentes compétences de communication et une passion pour construire des relations avec les clients. Ce poste à temps plein propose un salaire de £26,229 par an, des congés payés et d'autres avantages.

Benefits

28 jours de congés annuels

Pension - Auto-enrôlement

Parking sur site

Programme d'assistance aux employés

Qualifications

• Expérience prouvée en service client, téléphone ou en face à face.
• Excellentes compétences en communication et attitude positive.
• Capacité à travailler efficacement sous pression.

Responsibilities

• Fournir une expérience client positive lors des appels entrants/sortants.
• Gérer les demandes de clients et les commandes.
• Assister au contrôle des stocks.

Skills

Communication

Organisation

Gestion de la pression

Relation client

Job description

Are you passionate about delivering exceptional customer service? Do you enjoy speaking with customers and building lasting relationships? Are you ready to take your telesales skills to the next level?

We are currently looking for a Telesales / Customer Service Administrator to join our busy team in Newport! Dive into an exciting career with us at Dalziel, where your expertise will contribute to driving customer satisfaction and growing our established client base.

Hours of Work:

Monday to Friday, 8am to 5pm (1-hour unpaid lunch)Telesales / Customer Service Administrator Duties:

As a Telesales / Customer Service Administrator, you will play a crucial role in providing a positive and memorable customer experience while handling incoming and outgoing calls. Your main focus will be engaging with our existing customers to upsell products and promotions, taking regular orders, and managing customer inquiries with a friendly and professional approach. You’ll also assist with stock control and ensure timely delivery of our products, all while thriving in a fast-paced environment. This is the perfect opportunity to harness your relationship-building skills and make a meaningful impact!

Telesales / Customer Service Administrator Requirements:

Proven experience in customer service, telephone or face-to-face.

Excellent communication skills with a positive "can do" attitude.

Strong organisational skills and attention to detail.

Ability to work effectively under pressure and prioritise tasks.

A passion for building and maintaining customer relationships.Telesales / Customer Service Administrator Benefits:


Salary: £26,229.00 per annum.

28 days of annual leave (inclusive).

Pension - Auto enrolment.

On-site parking for your convenience.

Access to an Employee Assistance Programme for well-being support.Meet the Organisation: Who We Are and What We Do

Dalziel proudly serves the meat processing and retail butchery industry throughout the United Kingdom. Our diverse product range includes meat seasoning blends, butcher’s supplies, and advanced food machinery. We are dedicated to providing our customers with high-quality products and excellent service, and our inclusive workplace culture ensures everyone feels valued.

If you think you are suitable for this Telesales / Customer Service Administrator role, please apply now and take the first step towards an exciting new opportunity in your career!

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard