Customer Service Administrator

Silver Planet Group; Princes Risborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in customer services is seeking a proactive candidate to join their team in Princes Risborough. This varied role involves managing customer enquiries, processing orders, and analyzing data with a strong emphasis on Excel skills. The position offers excellent benefits including 25 days holiday, pension, and healthcare, making it a fantastic opportunity for individuals with a customer service background.

Benefits

25 days holiday

Pension

Healthcare

Company share scheme

Qualifications

• Good Excel skills (Pivot Tables, V Look Ups) are essential.
• Previous customer service and/or admin experience.
• Attention to detail and a good telephone manner.

Responsibilities

• Dealing with customer enquiries via telephone and e-mail.
• Processing of customer orders and monitoring stock.
• Maintaining and issuing a variety of internal reports.

Skills

Excel

Customer service experience

Strong IT skills in MS Office

Organisational skills

Proactivity

Ability to multitask

Education

A-C GCSE Maths and English

Tools

SAP

Job description

***Hybrid working***

***Please note, client is moving from High Wycombe to Princes Risborough in June/July 2025***

Our client, one of the world leaders in their field, is looking for a bright, proactive and highly motivated candidate to join their customer services team and work across their key accounts. Good Excel skills are essential for this role as the role includes lots of analysing data and running reports.

This is a really varied role and our client offers a great salary plus excellent benefits.

Applicant must have A-C GCSE Maths and English, an excellent telephone manner along with good attention to detail, good knowledge of Excel (Pivot Tables, V Look Ups) and previous SAP experience would be a bonus, but is not essential.

Key Responsibilities

• Dealing with customer enquiries via telephone and e-mail
• Processing of customer orders, monitoring customer stock
• Management of core customer data
• Demand and supply planning
• Resolution of depot errors, correction of systems and reports
• Balancing of customer orders across wash depots to ensure efficient order fulfilment
• Dealing with customer complaints
• Maintain and issue a variety of internal reports, weekly and monthly
• Booking of transport where required
  
  

Key Skills

• Previous customer service and/or admin experience with good Excel skills
• SAP would be an advantage
• Strong IT skills in MS Office
• Organised, proactive,and able to multitask
• Able to think for themselves
  
  

In return our client offers excellent benefits including 25 days holiday, pension and healthcare plus a company share scheme.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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