Customer Service Administrator

Adecco; Norwich; On-site; GBP 23,000; Full time

Job summary

An established telecommunications company is seeking a Customer Service Advisor to provide exceptional support while assisting customers with their mobile phone management. Ideal candidates will possess strong communication and problem-solving skills, along with a keen attention to detail and proficiency in MS Office, especially Excel. With a competitive salary of £23,000, this role offers 25 days of holiday, opportunities for commission, and exciting career prospects within a growing team.

Benefits

25 days holiday

Company pension scheme

On-site parking

Opportunity to earn commission

Qualifications

• Strong customer service skills with a passion for helping others.
• Accurate data entry skills and keen attention to detail.
• Proficiency in MS Office, particularly Excel.

Responsibilities

• Handle customer calls and emails, providing excellent service and resolving issues.
• Process customer mobile device orders and perform diagnostic checks on devices.
• Generate customer-specific reports using Excel.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Communication skills

Tools

MS Office

Excel

Job description

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Customer Service Advisor - Telecommunications

Are you looking for an exciting opportunity to join a dynamic team? We are currently seeking a Customer Service Advisor to join our client's expanding Telecommunications Company. As a Customer Service Advisor, you will play a crucial role in assisting customers with their mobile phone management. If you have excellent communication and problem-solving skills, then this is the perfect opportunity for you!

Responsibilities:

• Handle customer calls and emails, providing excellent service and resolving issues
• Process customer mobile device orders and perform diagnostic checks on devices
• Purchase stock as needed
• Generate customer-specific reports using Excel
• Process mobile network bills and assist with problem-solving
• Provide quotes to corporate customers for mobile upgrades
• Ensure accurate data entry into our client's in-house database

Requirements:

• Strong customer service skills with a passion for helping others
• Accurate data entry skills and keen attention to detail
• Willingness to learn new skills and undergo on-the-job training
• Proficiency in MS Office, particularly Excel
• Must hold a valid UK Driving Licence

Benefits:

• Competitive annual salary of £23,000 (salary review after 1 year)
• 25 days holiday, with the potential to increase up to 29 days with service
• Company pension scheme for long-term financial security
• On-site parking for convenience
• Opportunity to earn commission
• Exciting career prospects within a growing company

Don't miss out on this chance to be part of our client's success story! Apply now as a Customer Service Advisor and help shape the future of telecommunications. Join their friendly and dynamic team, where your skills and enthusiasm will be appreciated.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.