Customer Service Administrator

Legal & General; Metropolitan Borough of Solihull; Hybrid; GBP 24,000; Full time

Job summary

A leading financial services firm is looking for a Customer Service Administrator to join their team. This hybrid role offers a competitive salary of £23,525 and allows you to support customers through complex situations while fostering professional development. The ideal candidate will have excellent communication skills and experience in handling customer service scenarios in a team environment. The firm provides a host of benefits including performance-related bonuses and generous holiday allowance.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

Competitive family leave

Electric car scheme

Various discounts

Qualifications

• Excellent attention to detail and a commitment to accuracy.
• Strong verbal and written communication skills.
• Ability to work collaboratively within a team environment.
• Experience in handling complex customer service scenarios.

Responsibilities

• Handle sensitive and complex customer queries with empathy.
• Administer mortgage business accurately to meet service levels.
• Maintain relationships with internal and external stakeholders.
• Analyse information to prevent fraudulent activity.

Skills

Attention to detail

Verbal communication

Written communication

Team collaboration

Decision-making

Tools

Microsoft Office

Job description

Job Description

Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? We’re looking for a dedicated and empathetic individual to join our team, where you’ll play a key role in supporting our customers through sensitive and complex situations. This is an opportunity to work in a dynamic environment where your skills and insights will help shape the future of our mortgage operations.

We’re recruiting for a Customer Service Administrator to join us and offering a competitive base salary of £23,525 for this Hybrid role.

What you'll be doing:

• Handling sensitive and complex customer queries with empathy and professionalism
• Administering mortgage business accurately to meet service level agreements
• Maintaining strong relationships with internal and external stakeholders
• Analysing information to make informed decisions and prevent fraudulent activity
• Using customer feedback and data to improve processes and enhance service delivery
• Identifying and integrating regulatory changes into business practices
• Ensuring communications are clear, tailored, and supportive under Consumer Duty
• Taking ownership of personal development and mentoring junior team members

Qualifications - Who we're looking for:

• Excellent attention to detail and a commitment to accuracy
• Strong verbal and written communication skills
• Ability to work collaboratively within a team environment
• Proficiency in Microsoft Office applications
• Experience in handling complex customer service scenarios
• Understanding of regulatory frameworks such as Data Protection and Money Laundering
• Confidence in making decisions within financial guidelines
• Willingness to learn, grow, and support others in their development

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• Various discounts for our products and at high street stores and online
• Modern, collaborative workspaces designed for wellbeing and connection

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. We support flexible working arrangements including part-time, term-time, and job shares, where feasible.

Don’t worry if you don’t meet every single criterion in this advert. Think about your strengths, potential, and how you connect with our purpose. We look forward to your application.