Customer Service Administrator

Thomas Cook; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Client Services team in Manchester. This role is pivotal in delivering exceptional customer support for a leading investment platform, ensuring clients receive timely assistance via various communication channels. With a strong emphasis on career development, the company offers comprehensive training and numerous opportunities for advancement. Employees enjoy generous holiday allowances, a contributory pension scheme, and engaging social events. If you're passionate about customer service and eager to grow within a supportive environment, this position is perfect for you.

Benefits

Full training programme

24 days holiday increasing to 30

Discretionary 6-monthly bonus

Contributory pension scheme

Holiday buy/sell scheme

Season ticket loan

Free social events

Free gym and classes

Volunteering days

Qualifications

• Minimum 5 GCSEs including Maths and English required.
• Demonstrated customer service and communication skills essential.

Responsibilities

• Provide front line customer support via phone, email, and secure message.
• Answer questions and resolve queries for Youinvest and Investcentre customers.

Skills

Customer Service Skills

Communication Skills

IT Skills (Word, Excel, Outlook)

Education

Minimum of 5 GCSE Grades A-C including Maths and English

Job description

We are now looking to recruit hardworking, articulate people to join our Client Services teams where you will play a key role in providing our award-winning service to our customers. For hard-working individuals, there are excellent career development opportunities available.

The purpose of the role is to provide front line customer support for AJ Bell Youinvest & Investcentre customers by phone, email and secure message. Working as part of the Client Services Team, based in Manchester; you will be the initial point of contact to answer any questions or resolve queries any of our Youinvest or Investcentre customers may have regarding our products and services.

Knowledge and Skills:

1. You will hold a minimum of 5 GCSE Grades A-C, including Maths and English (or equivalent).
2. Ability to demonstrate excellent customer service skills.
3. Strong communication skills, both written and verbal.
4. Competent IT skills, including Word, Excel, and Outlook.
5. Commitment to delivering excellent customer service.

In Return You Can Expect:

1. A full training programme and study support.
2. Excellent career opportunities.
3. 24 days holiday increasing to 30 days with length of service, plus bank holiday.
4. Discretionary 6-monthly bonus.
5. Contributory pension scheme.
6. Holiday buy/sell scheme.
7. Season ticket loan.
8. Free social events including monthly pay-day Friday drinks.
9. Free gym and classes.
10. Volunteering days.
11. + much, much more!

We’re interviewing immediately for multiple start dates – if this sounds like the right role for you, apply now!