Customer Service Administrator

Rotherwood; Long Lee; On-site; GBP 20,000 - 25,000; Part time

Job summary

A well-established manufacturing firm in Long Lee is seeking a part-time Customer Service Representative to join their office team. Ideal candidates will have experience in customer service, strong organizational skills, and an interest in classic cars. Responsibilities include processing orders and handling customer inquiries. Benefits include a bonus scheme, generous holiday allowances, and a supportive team culture.

Benefits

Bonus scheme

20 days holiday + bank holidays + your birthday off

Pension scheme: 5% employee / 3% company contribution

Qualifications

• Previous experience in customer service or administrative role.
• Confident and professional telephone manner.
• Strong attention to detail and organizational skills.

Responsibilities

• Process sales orders, invoices, and works orders using SAGE.
• Handle customer enquiries via phone and email.
• Develop knowledge of a large product range of approx. 1,500 parts.

Skills

Customer service experience

Organizational skills

Attention to detail

Telephone manner

Experience with SAGE software

Tools

SAGE

Job description

Overview

Hours: 22 hours per week.

Schedule:

• Monday - 8:30am to 5:00pm
• Tuesday - 8:30am to 5:00pm
• Friday - 8:30am to 2:30pm

Contract: Permanent (to start ASAP)

About the Company

Our client is a well-established, specialist manufacturer of classic car body panels, supplying a loyal and passionate customer base of classic car enthusiasts across the UK and internationally. With a reputation for precision craftsmanship and quality service, they cater to a mature and knowledgeable clientele.

The Role

Due to the upcoming departure of a team member, an exciting opportunity has arisen for a part-time Customer Service Representative / Administrator to join their friendly office team.

You will play a key role in ensuring smooth order processing, customer communication, and administrative support. This position is ideal for someone with a personable approach, good organisational skills, and an interest in classic cars or niche manufacturing environments.

Key Responsibilities

• Process sales orders, invoices, and works orders using SAGE (experience preferred but not essential)
• Handle customer enquiries via phone and email (inbound and outbound)
• Develop a working knowledge of a large product range (approx. 1,500 parts)
• Liaise with international customers and suppliers (including the US, Canada, Sri Lanka, Japan, and Malaysia)
• Support import/export documentation and communication
• Provide general administrative support to the wider team

Person Specification

• Previous experience in customer service or administrative role
• Confident and professional telephone manner
• Strong attention to detail and organisational skills
• Comfortable working with older customers and specialist enthusiasts
• Experience using SAGE software desirable
• Knowledge of import/export processes advantageous
• Friendly, personable, and reliable

Benefits

• Bonus scheme
• 20 days holiday + bank holidays + your birthday off
• Pension scheme: 5% employee / 3% company contribution
• Supportive and close-knit team culture

Apply today