Customer Service Administrator

2M Employment Solutions Limited; Long Eaton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Administrator to facilitate customer interactions and manage administrative tasks. The ideal candidate will have strong administrative skills and experience with CRM software. This role offers a hybrid work environment and supports professional growth in a dynamic setting.

Benefits

Company pension

Cycle to work scheme

Employee discount

Flexitime

Free flu jabs

Free parking

On-site parking

Referral programme

Store discount

Work from home

Qualifications

• 2 years of administrative experience required.
• 1 year experience using CRM software required.

Responsibilities

• Coordinate activities between agents/customers and the company.
• Provide timely and accurate quotations to customers.
• Log concerns in the CRM system for evaluation.

Skills

Customer focus

Proactive approach

Communication skills

Tools

CRM software

Job description

Overview

Customer Service Administrator

I Holland Limited is the world's most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Responsibilities

• Coordinate all activities between agents/customers and I Holland Ltd.
• Fully understand customer requests and requirements, both on the Tooling and PharmaCare range.
• Provide timely and accurate quotations and supporting information and correspondence to customers.
• Collate all necessary information, drawings, correspondence, etc., to ensure the order 'story' is complete.
• Enter quotes and orders accurately into the computer system.
• Facilitate all customer samples/drawings.
• Administer and archive all relevant information according to procedure.
• Provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.
• Log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.
• Assist with cover for reception when required.
• Support colleagues by sharing workload when appropriate or requested to do so.
• Adhere to all policies and procedures, particularly the ‘Contract Review'.
• Work within all Health and Safety, environmental and other company regulations.
• Attend meetings as and when required with a proactive approach.

Key performance indicators

• Customer focus: High responsiveness to requests; sense of ownership.
• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
• Pride in what we do: Work consistently exceeds expectations; interact with other departments to improve deliverables; adhere to schedules to deliver a high-quality product.
• Continuous improvement: Identify issues and provide solutions to reduce cost and improve performance; generates and implements beneficial ideas.
• Honesty & integrity: Proactive, professional, and trustworthy communications with stakeholders.
• Positive attitude: Demonstrates a positive impact on the business and helps others stay positive.
• Compliance with all policies, procedures, and safety rules & regulations.

Nature and scope

As part of the administration team, professionalism, self-motivation, and initiative are required at all times, as well as flexibility of hours based on workload. Supervision will be given as required.

Qualifications & Experience

• Administrative: 2 years (required)
• CRM software: 1 year (required)

Terms and conditions

Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

Pay: From £13.13 per hour

Hours: 37.5 per week

Work Location: Hybrid remote in Nottingham NG10 2GD — 2 days a week working from home once fully trained, 3 days a week in the office.

Job Type: Full-time, Permanent

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free flu jabs
• Free parking
• On-site parking
• Referral programme
• Store discount
• Work from home

Experience

• Administrative: 2 years (required)
• CRM software: 1 year (required)

Click 'Apply' to forward your CV.