Customer Service Administrator

cer Financial; London; Hybrid; GBP 38,000; Full time

Job summary

A leading financial institution in London is seeking a Customer Service Administrator on a fixed-term basis. The role involves overseeing customer onboarding, managing deposits, and providing exceptional service across phone, email, and other communication channels. Ideal candidates should have experience with banking systems and demonstrate strong multitasking abilities.

Qualifications

• Experience with banking systems, including online banking.
• Excellent communication skills.

Responsibilities

• Manage day-to-day administration of the bank's deposit base.
• Onboard new customers, ensuring due diligence.
• Deliver excellent customer service across multiple channels.

Skills

Customer service

Multitasking

Banking systems knowledge

Job description

Social network you want to login/join with:

Customer Service Administrator

City of London / Hybrid

Fixed-Term Contract

£38,000

cer Financial are working alongside a bank based in the City of London. They are seeking a Customer Service Administrator to work with them on a fixed-term basis.

Responsibilities of a Customer Service Administrator:

• Manage the day-to-day administration of the bank's deposit base.
• Onboard new customers by setting up customer and account records, ensuring initial and ongoing due diligence.
• Handle new deposits, including fixed and notice accounts, rollovers, and repayments.
• Provide bereavement services.
• Maintain up-to-date customer records at all times.
• Deliver excellent customer service across all channels: Phone, Email, Secure Message, and Letter writing.
• Multitask effectively, managing multiple work streams while servicing customers via various contact channels.
• Demonstrate a sound understanding of the bank’s products and services, articulating them confidently to customers.
• Input daily transactions into the banking system.
• Prepare and process daily transfers and payments.

Requirements:

• Experience with banking systems, including online banking, is ideally required.